01444 259259
01444 259259
Sussex Chamber of Commerce provides a wide range of high quality training courses across the Sussex region. Training courses are ways of improving the effectiveness of your current workforce, but they are also attractive benefits for ambitious people.”Training isn't just important to a company, it is vital. Training benefits your company and your employees who will have an increased ability to respond effectively to change and develop their skill set which in turn will allow them to undertake a greater variety of work.”
We are currently experiencing technical issues with discounts not being applied to training courses.
If any Member would like to book on to a course(s) please call the office on 01444 259 259 or
e-mail us at info@sussexchamberofcommerce.co.uk. We are sorry for any inconvenience this may cause.
Transitioning from an operational role to a supervisory or Team leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. This course will support supervisors, both new and experienced who have made that first step into management, to focus on how to successfully lead their teams (rather than just keeping their heads down and trying to do most of the work themselves).
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Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it's a course few can afford to miss if they value building better, more productive relationships in work and life.
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This course is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
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The object of AEO status is to encourage all parties that impact on the international supply chain to achieve a certificated standard that will become an internationally recognised quality mark. This will include importers and exporters, warehouse operators, agents, freight forwarders and carriers. Since the introduction of the Union Customs Code (UCC) in May 2016 the benefits of AEO status have come into sharper focus.
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It’s great when our work lives are not disrupted by difficult colleagues but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This one-day course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
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One in four people are likely to be suffering from mental health problems at any one time. According to the Health and Safety Executive, mental health is one of the most common problems which impacts the workplace. Indeed over 10.4 million working days have been lost in the past decade due to mental health related problems. This course is designed to enable delegates to recognise the symptoms of mental health problems.
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This is a practical course for Directors and Operational Managers involved in marketing, sales, HR, IT, finance or commercial management. No prior legal knowledge is needed. The course is split into two 3 hour sessions to enable a busy manager time to attend. All delegates are given an IP Audit as part of the course. Session Two will be held on the afternoon of Thursday 25th October 2018
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The course is ideal for people of all levels who are in a position where they need to interact regularly with their clients, whether that is in sales, customer service or at a senior management level where client relationships are often made or lost. It looks at the key communication skills required, why trust is such an important component and how to create it, and examines a structured framework that will allow you to move from a purely transactional relationship to one of a trusted advisor
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This course is aimed at managers and supervisors who may have had introductory training to Supervision and Team Leading and want further management development through the application of robust management skills. This 2 day practical workshop will give you a solid grounding in people management, best practise and continue your development towards being an empowering leader of individuals and teams.
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This course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
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By adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.
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On this one day course you will develop a number of techniques to foster your own emotional resilience. Resilience can often mean the difference between handling pressure and losing your cool. When we are resilient we tend to maintain a more positive outlook and cope with stress more effectively. It all comes down to emotional resilience - how well we adapt and bounce back from adversity, let downs ,failed attempts or significant sources of stress.
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This seminar will offer practical guidance on the latest procedures, terminology and documentation required for successful importing. It will highlight some of the pitfalls that often cause importers to incur unnecessary costs and delays in arrival of goods and suggest some ways of avoiding these. It will examine Customs rules and compliance procedures and look briefly at some of the duty reliefs available. A summary of The New Incoterms® Rules 2010 will be included.
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The programme is highly interactive and experiential. You will have at least 2 opportunities to coach individuals. One coaching session needs to be work related. You are asked to come prepared to the workshop having thought about how you would coach a non work-related activity.
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Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. Your EIi greatly impacts your work life and career, so it's important to understand exactly what it is and why it is so important. This introductory 1 day course is highly practical and enables you to understand yourself better, your emotions, what drives you and explores how to get the best from others working with you in an emotionally intelligent way.
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A practical course for Directors and team leaders involved in marketing, sales, HR, and customer support. The course includes a self-assessment and confidential review of your written communications with a practical improvement plan at the end. The course is split into two 3 hour sessions to enable delegates to create new standards, identify key areas to improve and return to work with specific improvement plans. Session Two will be held on the afternoon of Thursday 8th November 2018
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Running your own business is the ambition of many but according to the Small Business Association 30% of new businesses fail within two years of start-up and only 50% are still trading five years later. So what can you do to ensure you are among the 50% who succeed? And is it enough to have a good idea or concept for a business? What else does it take to be successful?
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PR training isn’t just about writing a press release, it helps organisations of any size know the secrets behind raising awareness of your brand, building your reputation, and getting your voice heard which in turn enhances and builds your reputation, creating more business opportunities.
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Running a business is never easy. Markets develop, clients are ever more demanding, products and services become outdated, new competitors enter the market and sometimes our personal aspirations change. So how do we anticipate what impact change might bring, will it signal the decline of our business or open up new opportunities us? How do we adapt our existing business model and why should we?
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You’re not yet ready to sell your business but may be in the Owner’s Trap. Do you recognise the signs and do you understand the possible impact? A business that can run without it’s owner is a saleable asset. It’s your safety net against the unexpected, an asset to support you in good times and bad, rather than a weight around your neck.
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This is a practical course for Directors and Operational Managers involved in marketing, sales, HR, IT, finance or commercial management. No prior legal knowledge is needed. The course is split into two 3 hour sessions to enable a busy manager time to attend. All delegates are given an IP Audit as part of the course. This is Session Two of Two
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Whether you have to negotiate with clients, customers, suppliers or colleagues, this course will help you to refine your communication skills and define negotiating strategies that will make you more effective. It provides a framework for negotiation and examines specific techniques that will help lead to win-win agreements, as well as looking at how to deal with negotiating gambits that might be used on you. This course is ideal for anyone whose role requires a degree of negotiation,.
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This practical one day course is designed to give you an insight into the challenges of the senior management role, the change in focus from being operational to being strategic and developing a more strategic skill set. The aim of this course is to help transition those new to a senior management role or help existing senior managers who have a need to expand and consolidate their ability in carrying out a more strategic focus to their role.
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New and existing trainers who need to learn how to prepare their material thoroughly and to deliver training sessions effectively and professionally to small groups. The programme covers the techniques and methods that enable people to become confident and actually enjoy imparting skills and information to people. Everything learned is practised thoroughly in at least two complete training sessions that are prepared and delivered by each delegate.
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The use of Letters of Credit has increased significantly by UK exporters and importers because of the global economic situation, political insecurity in some markets and the withdrawal of credit insurance cover. The course will examine LC process in detail and offer guidance on how to create a workable credit. No previous knowledge or experience is necessary and it will be suitable for experienced personnel who require an update on the latest rules.
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This course will teach you how to structure and deliver your presentations confidently and effectively so that you create impact and provide real value. The course is suited for anyone who wants to make their voice heard, and wants to improve their presence, gravitas and authority, whether they are new to presenting or simply want to hone specific skills. Delegates should come with a 3 minute presentation on a subject of their choice, and be prepared to present in front of the other delega
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A practical course for Directors and team leaders involved in marketing, sales, HR, and customer support. The course includes a self-assessment and confidential review of your written communications with a practical improvement plan at the end. The course is split into two 3 hour sessions to enable delegates to create new standards, identify key areas to improve and return to work with specific improvement plans. This is Session Two of Two
Read More
Transitioning from an operational role to a supervisory or Team leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. This course will support supervisors, both new and experienced who have made that first step into management, to focus on how to successfully lead their teams (rather than just keeping their heads down and trying to do most of the work themselves).
Read More
Many business people contend business networking is a more cost effective way of generating new business than advertising or public relations efforts – that is because business networking is a low cost activity that involves more personal commitment than company money. This course will boost your self-confidence and belief in your networking abilities as well as giving you insight into why people will find it useful to have you as a contact.
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The correct classification of goods using commodity and tariff codes is fundamental for customs compliance, establishing correct duty rates, origin of goods, intrastat, export control and many other customs procedures. Increasingly security procedures at ports of exit/entry are being linked to commodity and tariff codings. The course will have live access to The Tariff, enabling the trainer to demonstrate the methodology.
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We are aware that many organisations are often asked to speak to the media and the frequency of requests can vary at different times of the year depending on your work load. Join this half-day training session and learn how to deliver your key messages to stakeholders clearly across print and broadcast media.
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Designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Procedures course. It will be assumed delegates have a basic knowledge of exporting procedures. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.
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This course will help you look at ways to improve your professional and personal potential by making positive changes and managing yourself better. You will learn how to take more control of things that matter and to let go of those that don’t, and how to manage interruptions that prevent you being as effective as you could be. Whether a manager or operational staff, this course is ideal for all those who what to harness their personal resources and to better achieve both work and life goal
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This half day course will examine the principles and terminology of IPR and some of the options available within IPR. It will consider the methods of operation and compliance with Customs requirements. IPR is used to obtain relief from customs duties and import VAT on goods that are imported from outside the EU for processing. The basic principle is to allow UK exporters to be more competitive by reducing their processing costs.
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The Incoterms® Rules are an essential business tool for export import because they define the responsibilities of each party to arrange loading unloading of the goods, delivery, import export clearance and freight contracts. This half day course will consider the general features of the rules and will examine each of them in detail. Principal differences between old and new rules and changing obligations of the parties will be highlighted.
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This course is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
Read More
This course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
Read More
The use of Letters of Credit has increased significantly by UK exporters and importers because of the global economic situation, political insecurity in some markets and the withdrawal of credit insurance cover. The course will examine LC process in detail and offer guidance on how to create a workable credit. No previous knowledge or experience is necessary and it will be suitable for experienced personnel who require an update on the latest rules.
Read More
Designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Procedures course. It will be assumed delegates have a basic knowledge of exporting procedures. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
Read More
This seminar will offer practical guidance on the latest procedures, terminology and documentation required for successful importing. It will highlight some of the pitfalls that often cause importers to incur unnecessary costs and delays in arrival of goods and suggest some ways of avoiding these. It will examine Customs rules and compliance procedures and look briefly at some of the duty reliefs available. A summary of The New Incoterms® Rules 2010 will be included.
Read More
The correct classification of goods using commodity and tariff codes is fundamental for customs compliance, establishing correct duty rates, origin of goods, intrastat, export control and many other customs procedures. Increasingly security procedures at ports of exit/entry are being linked to commodity and tariff codings. The course will have live access to The Tariff, enabling the trainer to demonstrate the methodology.
Read More
This course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
Read More
The use of Letters of Credit has increased significantly by UK exporters and importers because of the global economic situation, political insecurity in some markets and the withdrawal of credit insurance cover. The course will examine LC process in detail and offer guidance on how to create a workable credit. No previous knowledge or experience is necessary and it will be suitable for experienced personnel who require an update on the latest rules.
Read More
This half day course will examine the principles and terminology of IPR and some of the options available within IPR. It will consider the methods of operation and compliance with Customs requirements. IPR is used to obtain relief from customs duties and import VAT on goods that are imported from outside the EU for processing. The basic principle is to allow UK exporters to be more competitive by reducing their processing costs.
Read More