Sussex Chamber of Commerce provides a wide range of high quality training courses across the Sussex region. Training courses are ways of improving the effectiveness of your current workforce, but they are also attractive benefits for ambitious people.
Training isn't just important to a company, it is vital. Training benefits your company and your employees who will have an increased ability to respond effectively to change and develop their skill set which in turn will allow them to undertake a greater variety of work.
Categories
09:30 AM - 16:30 PM
The Kings ChurchThe course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
09:30 AM - 16:30 PMThe Kings ChurchThis programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls.
It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
09:30 AM - 16:30 PMThe Kings ChurchBy adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.
09:30 AM - 16:30 PMThe Kings ChurchTHIS COURSE IS NOW FULLY BOOKED - THE NEXT COURSE IS SCHEDULED FOR MONDAY 9TH MARCH 2020
Transitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?
09:30 AM - 16:30 PMThe Kings ChurchMindfulness in the Workplace – An Evidence-based approach and proven technique to maximise performance and encourage wellbeing throughout the whole team.
09:30 AM - 16:30 PMThe Kings ChurchThis practical one day course is designed to give you an insight into the challenges of the senior management role, the change in focus from being operational to being strategic and developing a more strategic skill set.
09:30 AM - 16:30 PMThe Kings ChurchIs your business ready for Brexit?
Are you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete.
We can help.
Our training will highlight what you need to know to be able to accurately complete a simple customs declaration.
09:30 AM - 16:30 PMThe Kings ChurchAs organisations work to remain competitive and meet customer expectations change has become important and necessary. Most of us experience many changes in our working lives.
Change can be provoked by external factors - legislation, economic downturn - or an internal desire for change. Whatever the driver, any change initiative must be well managed to be successful.
09:30 AM - 16:30 PMThe Kings ChurchThis Course is aimed at managers and supervisors who may have had introductory training to Supervision and Team Leading and want further management development through the application of robust management skills.
This 2-day practical workshop will give you a solid grounding in people management, best practise and continue your development towards being an empowering leader of individuals and teams.
09:30 AM - 16:30 PMThe Kings ChurchWhether you make formal presentations or have to speak in front of groups in informal settings, public speaking is an important business skill, and is one that can be learnt.
This programme will teach you how to structure and deliver your presentations confidently and effectively so that you create impact and provide real value.
09:30 AM - 16:30 PMThe Kings ChurchThe course is applicable to people who are already performing an Account Management role where they need to negotiate long term profitable business relationships with clients.
This course will teach you how to approach your clients in ways that connect, have impact and relevance for your clients.
09:30 AM - 16:30 PMThe Kings ChurchAs both work activities and organisational structures change rapidly, the need for each of us to work at the peak of our effectiveness has increased.
This course will help you look at ways to improve your professional and personal potential by making positive changes and managing yourself better. You will learn how to take more control of things that matter and to let go of those that don’t, and how to manage interruptions that prevent you being as effective as you could be.
09:30 AM - 16:30 PMThe Kings ChurchThis course is aimed at managers who have had several years’ experience of managing staff and who have had no formalised management training.
It is a useful follow up to Sussex Chamber Introduction to Supervision programme or The Essentials of Supervision and Team Leadership.
09:30 AM - 16:30 PMThe Kings ChurchIs your business ready for Brexit?
Are you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete.
We can help.
Our training will highlight what you need to know to be able to accurately complete a simple customs declaration.
09:30 AM - 16:30 PMThe Kings ChurchAlmost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.
09:30 AM - 16:30 PMThe Kings ChurchEvery workplace is comprised of people with different strengths, personalities and emotions, which affect performance at work.
This introductory one day practical programme enables you to understand yourself better and to recognise where best you can focus your energy in influencing and working with people.
09:30 AM - 12:30 PMThe Kings ChurchAll formal processes, (disciplinary, grievance, capability, performance management) all now require a full investigation in order to be considered ‘fair’.
This half day course looks at how many of your managers know how to conduct one fairly AND effectively?
13:30 PM - 16:30 PMThe Kings ChurchPart of running any business is knowing how to deal with employees when things go wrong.
This half day course looks at avoiding the many risks and pitfalls by ensuring that your processes are legally compliant, highly effective and also conducted in a manner that improves morale and the Company culture, rather than damaging it.
09:30 AM - 16:30 PMThe Kings ChurchOn this one-day course you will develop a number of techniques to foster your own emotional resilience.
Resilience can often mean the difference between handling pressure and losing your cool. When we are resilient we tend to maintain a more positive outlook and cope with stress more effectively. It all comes down to emotional resilience - how well we adapt and bounce back from adversity, let downs, failed attempts or significant sources of stress.
09:30 AM - 16:30 PMThe Kings ChurchIt’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This one-day course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
09:30 AM - 16:30 PMThe Kings ChurchNew and existing trainers who need to learn how to prepare their material thoroughly and to deliver training sessions effectively and professionally to small groups. The programme covers the techniques and methods that enable people to become confident and actually enjoy imparting skills and information to people.
09:30 AM - 16:30 PMThe Kings ChurchThis programme unpicks the complicated process of building and developing profitable and professional relationships with clients and customers.
It looks at the key communication skills required, why trust is such an important component and how to create it, and examines a structured framework that will allow you to move from a purely transactional relationship to one of a trusted advisor.
09:30 AM - 16:30 PMThe Kings ChurchTransitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?
09:30 AM - 16:30 PMThe Kings ChurchThis export training course deals with the vital area of International Agency and Distribution. It examines the differences between Agents and Distributors and when and where the use of each would be appropriate. The course will also discuss methods of finding, appointing and motivating Agents and Distributors and examines the relevant aspects of EU Law of Agency.
09:30 AM - 16:30 PMThe Kings ChurchThis course will examine the Letter of Credit process in detail and offer guidance on how to create a workable credit. It will consider the different interests of the exporter, importer and the banks and methods of reducing the risks for all parties. It will also discuss methods of creating and collating accurate documents, the role of the draft (Bill of Exchange) and consider the options for negotiation of the credit and the current version of the rules that govern letters of credit (UCP600).
09:30 AM - 16:30 PMThe Kings ChurchThis Course is aimed at managers and supervisors who may have had introductory training to Supervision and Team Leading and want further management development through the application of robust management skills.
This 2-day practical workshop will give you a solid grounding in people management, best practise and continue your development towards being an empowering leader of individuals and teams.
09:30 AM - 16:30 PMThe Kings ChurchWhether you have to negotiate with clients, customers, suppliers or colleagues, this programme will help you to refine your communication skills and define negotiating strategies that will make you more effective.
It provides a framework for negotiation and examines specific techniques that will help lead to win-win agreements, as well as looking at how to deal with negotiating gambits that might be used on you.
It is inherently interactive and you will have opportunities to test and hone your negotiation skills in a practical way.
09:30 AM - 16:30 PMThe Kings ChurchThis course will examine all aspects of export documentation from first enquiry to arrival of the goods at destination and will seek to establish best practice, emphasising the need for a clear and coherent audit trail for each shipment to ensure customs compliance. The course is designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Operations course. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.
09:30 AM - 16:30 PMThe Kings ChurchIs your business ready for Brexit?
Are you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete.
We can help.
Our training will highlight what you need to know to be able to accurately complete a simple customs declaration.
09:30 AM - 12:30 PMThe Kings ChurchThe object of AEO status is to encourage all parties that impact on the international supply chain to achieve a certificated standard that will become an internationally recognised quality mark. This will include importers and exporters, warehouse operators, agents, freight forwarders and carriers.
Since the introduction of the Union Customs Code (UCC) in May 2016 the benefits of Authorised Economic Operator status have come into sharper focus. Traders now have the option of applying to become AEO (C - Customs Simplifications); AEO (S - Security and Safety) or the two combined.
09:30 AM - 16:30 PMThe Kings ChurchThis practical one day course is designed to give you an insight into the challenges of the senior management role, the change in focus from being operational to being strategic and developing a more strategic skill set.
09:30 AM - 16:30 PMThe Kings ChurchThis programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls.
It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
09:30 AM - 16:30 PMThe Kings ChurchBy adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.
09:30 AM - 16:30 PMThe Kings ChurchAlmost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.
09:30 AM - 16:30 PMThe Kings ChurchThe course will offer practical guidance on the latest procedures, terminology and documentation required for successful importing. It will highlight some of the pitfalls that often cause importers to incur unnecessary costs and delays in arrival of goods and suggest some ways of avoiding these. It will examine Customs Rules and Compliance Procedures and look briefly at some of the duty reliefs available. A summary of The New Incoterms® Rules 2010 will be included.
09:30 AM - 16:30 PMThe Kings ChurchThis course is aimed at managers who have had several years’ experience of managing staff and who have had no formalised management training.
It is a useful follow up to Sussex Chamber Introduction to Supervision programme or The Essentials of Supervision and Team Leadership.
09:30 AM - 16:30 PMThe Kings Church This Course is aimed at managers and supervisors who may have had introductory training to Supervision and Team Leading and want further management development through the application of robust management skills.
This 2-day practical workshop will give you a solid grounding in people management, best practise and continue your development towards being an empowering leader of individuals and teams.
09:30 AM - 16:30 PMThe Kings ChurchWhether you make formal presentations or have to speak in front of groups in informal settings, public speaking is an important business skill, and is one that can be learnt.
This programme will teach you how to structure and deliver your presentations confidently and effectively so that you create impact and provide real value.
09:30 AM - 12:30 PMThe Kings ChurchThis half day course will consider the terminology used and the structure of the Harmonised System, Commodity and Tariff codes. It will examine the General Interpretative Rules that are used for classification and the use of tools available to assist in the establishment of the correct code. We will then look briefly at the International Trade procedures related to commodity and tariff coding and highlight the necessity and benefits of using the correct codes. All staff involved with international trade - Sales, Purchasing, shipping, exporting staff, importing staff, management at all levels, logistics, freight forwarders should attend this training course.
09:30 AM - 16:30 PMThe Kings ChurchThe course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
09:30 AM - 16:30 PMThe Kings ChurchTransitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?
09:30 AM - 16:30 PMThe Kings ChurchOn this one-day course you will develop a number of techniques to foster your own emotional resilience.
Resilience can often mean the difference between handling pressure and losing your cool. When we are resilient we tend to maintain a more positive outlook and cope with stress more effectively. It all comes down to emotional resilience - how well we adapt and bounce back from adversity, let downs, failed attempts or significant sources of stress.
09:30 AM - 16:30 PMThe Kings ChurchThe course is applicable to people who are already performing an Account Management role where they need to negotiate long term profitable business relationships with clients.
This course will teach you how to approach your clients in ways that connect, have impact and relevance for your clients.
09:30 AM - 16:30 PMThe Kings ChurchAs both work activities and organisational structures change rapidly, the need for each of us to work at the peak of our effectiveness has increased.
This course will help you look at ways to improve your professional and personal potential by making positive changes and managing yourself better. You will learn how to take more control of things that matter and to let go of those that don’t, and how to manage interruptions that prevent you being as effective as you could be.
09:30 AM - 16:30 PMThe Kings ChurchEvery workplace is comprised of people with different strengths, personalities and emotions, which affect performance at work.
This introductory one day practical programme enables you to understand yourself better and to recognise where best you can focus your energy in influencing and working with people.
09:30 AM - 16:30 PMThe Kings ChurchIt’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This one-day course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
09:30 AM - 16:30 PMThe Kings ChurchAs organisations work to remain competitive and meet customer expectations change has become important and necessary. Most of us experience many changes in our working lives.
Change can be provoked by external factors - legislation, economic downturn - or an internal desire for change. Whatever the driver, any change initiative must be well managed to be successful.
09:30 AM - 16:30 PMThe Kings ChurchThis programme unpicks the complicated process of building and developing profitable and professional relationships with clients and customers.
It looks at the key communication skills required, why trust is such an important component and how to create it, and examines a structured framework that will allow you to move from a purely transactional relationship to one of a trusted advisor.
09:30 AM - 12:30 PMThe Kings ChurchThis half day training course will examine the principles and terminology of IPR and some of the options available within IPR. It will consider the methods of operation and compliance with Customs requirements.
14:00 PM - 17:00 PMThe Kings ChurchThe latest version of The Incoterms® Rules (Incoterms® 2020) was published in early September 2019. This training course has been updated to the latest version
The Incoterms® Rules are an essential business tool for export import because they define the risk and cost responsibilities of each party when arranging loading/unloading of the goods, delivery, import export clearance and freight contracts. They may be used in contract negotiations, as a checklist for buyers and sellers and as a framework for international and domestic sales contracts.
09:30 AM - 16:30 PMThe Kings ChurchBy adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.
09:30 AM - 16:30 PMThe Kings ChurchThis practical one day course is designed to give you an insight into the challenges of the senior management role, the change in focus from being operational to being strategic and developing a more strategic skill set.
09:30 AM - 16:30 PMThe Kings ChurchNew and existing trainers who need to learn how to prepare their material thoroughly and to deliver training sessions effectively and professionally to small groups. The programme covers the techniques and methods that enable people to become confident and actually enjoy imparting skills and information to people.
09:30 AM - 16:30 PMThe Kings ChurchThis programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls.
It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
09:30 AM - 16:30 PMThe Kings ChurchThis course will examine the Letter of Credit process in detail and offer guidance on how to create a workable credit. It will consider the different interests of the exporter, importer and the banks and methods of reducing the risks for all parties. It will also discuss methods of creating and collating accurate documents, the role of the draft (Bill of Exchange) and consider the options for negotiation of the credit and the current version of the rules that govern letters of credit (UCP600).
09:30 AM - 16:30 PMThe Kings ChurchWhether you have to negotiate with clients, customers, suppliers or colleagues, this programme will help you to refine your communication skills and define negotiating strategies that will make you more effective.
It provides a framework for negotiation and examines specific techniques that will help lead to win-win agreements, as well as looking at how to deal with negotiating gambits that might be used on you.
09:30 AM - 16:30 PMThe Kings ChurchAlmost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.
09:30 AM - 16:30 PMThe Kings ChurchThis course will examine all aspects of export documentation from first enquiry to arrival of the goods at destination and will seek to establish best practice, emphasising the need for a clear and coherent audit trail for each shipment to ensure customs compliance. The course is designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Operations course. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.
09:30 AM - 16:30 PMThe Kings ChurchThe course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
09:30 AM - 16:30 PMThe Kings ChurchThe course will offer practical guidance on the latest procedures, terminology and documentation required for successful importing. It will highlight some of the pitfalls that often cause importers to incur unnecessary costs and delays in arrival of goods and suggest some ways of avoiding these. It will examine Customs Rules and Compliance Procedures and look briefly at some of the duty reliefs available. A summary of The New Incoterms® Rules 2010 will be included.
09:30 AM - 16:30 PMThe Kings ChurchThis course will examine the Letter of Credit process in detail and offer guidance on how to create a workable credit. It will consider the different interests of the exporter, importer and the banks and methods of reducing the risks for all parties. It will also discuss methods of creating and collating accurate documents, the role of the draft (Bill of Exchange) and consider the options for negotiation of the credit and the current version of the rules that govern letters of credit (UCP600).
09:30 AM - 12:30 PMThe Kings ChurchThis half day course will consider the terminology used and the structure of the Harmonised System, Commodity and Tariff codes. It will examine the General Interpretative Rules that are used for classification and the use of tools available to assist in the establishment of the correct code. We will then look briefly at the International Trade procedures related to commodity and tariff coding and highlight the necessity and benefits of using the correct codes. All staff involved with international trade - Sales, Purchasing, shipping, exporting staff, importing staff, management at all levels, logistics, freight forwarders should attend this training course.
09:30 AM - 16:30 PMThe Kings ChurchThis course will examine all aspects of export documentation from first enquiry to arrival of the goods at destination and will seek to establish best practice, emphasising the need for a clear and coherent audit trail for each shipment to ensure customs compliance. The course is designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Operations course. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.
09:30 AM - 12:30 PMThe Kings ChurchThis half day training course will examine the principles and terminology of IPR and some of the options available within IPR. It will consider the methods of operation and compliance with Customs requirements.
14:00 PM - 17:00 PMThe Kings ChurchThe latest version of The Incoterms® Rules (Incoterms® 2020) was published in early September 2019. This training course has been updated to the latest version
The Incoterms® Rules are an essential business tool for export import because they define the risk and cost responsibilities of each party when arranging loading/unloading of the goods, delivery, import export clearance and freight contracts. They may be used in contract negotiations, as a checklist for buyers and sellers and as a framework for international and domestic sales contracts.
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