01444 259259
01444 259259
Sussex Chamber of Commerce provides a wide range of high quality training courses across the Sussex region. Training courses are ways of improving the effectiveness of your current workforce, but they are also attractive benefits for ambitious people.”Training isn't just important to a company, it is vital. Training benefits your company and your employees who will have an increased ability to respond effectively to change and develop their skill set which in turn will allow them to undertake a greater variety of work.”
We are currently experiencing technical issues with discounts not being applied to training courses.
If any Member would like to book on to a course(s) please call the office on 01444 259 259 or
e-mail us at info@sussexchamberofcommerce.co.uk. We are sorry for any inconvenience this may cause.
Whether you have to negotiate with clients, customers, suppliers or colleagues, this course will help you to refine your communication skills and define negotiating strategies that will make you more effective. It provides a framework for negotiation and examines specific techniques that will help lead to win-win agreements, as well as looking at how to deal with negotiating gambits that might be used on you. This course is ideal for anyone whose role requires a degree of negotiation,.
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This practical one day course is designed to give you an insight into the challenges of the senior management role, the change in focus from being operational to being strategic and developing a more strategic skill set. The Aim of this course is to help transition those new to a senior management role or help existing senior managers who have a need to expand and consolidate their ability in carrying out a more strategic focus to their role.
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We are aware that many organisations are often asked to speak to the media and the frequency of requests can vary at different times of the year depending on your work load. Join this half-day training session and learn how to deliver your key messages to stakeholders clearly across print and broadcast media.
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By adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.
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Designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Procedures course. It will be assumed delegates have a basic knowledge of exporting procedures. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.
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This course will help you look at ways to improve your professional and personal potential by making positive changes and managing yourself better. You will learn how to take more control of things that matter and to let go of those that don’t, and how to manage interruptions that prevent you being as effective as you could be. Whether a manager or operational staff, this course is ideal for all those who what to harness their personal resources and to better achieve both work and life goa
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Running a business is never easy. Markets develop, clients are ever more demanding, products and services become outdated, new competitors enter the market and sometimes our personal aspirations change. So how do we anticipate what impact change might bring, will it signal the decline of our business or open up new opportunities us? How do we adapt our existing business model and why should we?
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With the increasing challenges placed upon us, individuals who practise Mindfulness are proving that they are not only surviving, but they are thriving on the benefits this skill provides.
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Getting the right person for the job is one of the most challenging aspects of running a business. From recruitment to early exit, a recently published report estimates it costs between £20,000 and £40,000 to part company with an employee within six months of them joining your business. Then there’s the cost of poor staff morale and potential for lost business if a mismatch continues even longer
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With an ageing population and growing demand for higher standards of care in society, this course is designed to help delegates gain awareness and recognise the different forms and stages of dementia, as well as potential treatment options.
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Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it's a course few can afford to miss if they value building better, more productive relationships in work and life.
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The course gives delegates clear methodologies for conducting successful interviews from start to finish, including preparation, structure, questioning, informing, listening, spotting fabrication and closing. The course is ideal for all those who conduct interviews at all levels, whether experienced or inexperienced, who are looking to improve their interviewing skills.
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On this one day course you will develop a number of techniques to foster your own emotional resilience. Resilience can often mean the difference between handling pressure and losing your cool. When we are resilient we tend to maintain a more positive outlook and cope with stress more effectively. It all comes down to emotional resilience - how well we adapt and bounce back from adversity, let downs ,failed attempts or significant sources of stress.
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This course is designed to enable delegates to recognise the symptoms of stress and empower themselves to deal with it in a positive manner. Delegates will learn how to apply appropriate actions to reduce the risk of stress on general health and wellbeing.
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Transitioning from an operational role to a supervisory or Team leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. This course will support supervisors, both new and experienced who have made that first step into management, to focus on how to successfully lead their teams (rather than just keeping their heads down and trying to do most of the work themselves).
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Every organisation needs to change at some point. Change can be provoked by external factors - a change in legislation, an economic downturn, or an internal desire for change. Whatever the driver, any change initiative must be well managed to be successful. This course will provide an overview of the key factors to be considered when embarking on any change; common problems and possible solutions; techniques and models that can be used to plan and manage change confidently and competently.
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Employees that are engaged perform better and your business grows. When people are engaged with their work they are more likely to work harder, get better at what they are doing and stay with you longer. Engaged people help your business grow and grow. This is a strategic programme that helps senior managers/leaders to consider fundamental strategies and techniques that tap in to people’s discretionary effort.
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What is the gig economy? What’s the difference between being self-employed, a part time employee or a dependent contractor? How do their rights differ? How might this impact your business? And will HMRC agree with you?
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This course is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
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The object of AEO status is to encourage all parties that impact on the international supply chain to achieve a certificated standard that will become an internationally recognised quality mark. This will include importers and exporters, warehouse operators, agents, freight forwarders and carriers. Since the introduction of the Union Customs Code (UCC) in May 2016 the benefits of AEO status have come into sharper focus.
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It’s great when our work lives are not disrupted by difficult colleagues but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This one-day course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
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One in four people are likely to be suffering from mental health problems at any one time. According to the Health and Safety Executive, mental health is one of the most common problems which impacts the workplace. Indeed over 10.4 million working days have been lost in the past decade due to mental health related problems. This course is designed to enable delegates to recognise the symptoms of mental health problems.
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This course is aimed at managers and supervisors who may have had introductory training to Supervision and Team Leading and want further management development through the application of robust management skills. This 2 day practical workshop will give you a solid grounding in people management, best practise and continue your development towards being an empowering leader of individuals and teams.
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This course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.
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By adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.
Read More
This seminar will offer practical guidance on the latest procedures, terminology and documentation required for successful importing. It will highlight some of the pitfalls that often cause importers to incur unnecessary costs and delays in arrival of goods and suggest some ways of avoiding these. It will examine Customs rules and compliance procedures and look briefly at some of the duty reliefs available. A summary of The New Incoterms® Rules 2010 will be included.
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The programme is highly interactive and experiential. You will have at least 2 opportunities to coach individuals. One coaching session needs to be work related. You are asked to come prepared to the workshop having thought about how you would coach a non work-related activity.
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Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. Your EIi greatly impacts your work life and career, so it's important to understand exactly what it is and why it is so important. This introductory 1 day course is highly practical and enables you to understand yourself better, your emotions, what drives you and explores how to get the best from others working with you in an emotionally intelligent way.
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Running your own business is the ambition of many but according to the Small Business Association 30% of new businesses fail within two years of start-up and only 50% are still trading five years later. So what can you do to ensure you are among the 50% who succeed? And is it enough to have a good idea or concept for a business? What else does it take to be successful?
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Running a business is never easy. Markets develop, clients are ever more demanding, products and services become outdated, new competitors enter the market and sometimes our personal aspirations change. So how do we anticipate what impact change might bring, will it signal the decline of our business or open up new opportunities us? How do we adapt our existing business model and why should we?
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You’re not yet ready to sell your business but may be in the Owner’s Trap. Do you recognise the signs and do you understand the possible impact? A business that can run without it’s owner is a saleable asset. It’s your safety net against the unexpected, an asset to support you in good times and bad, rather than a weight around your neck.
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This practical one day course is designed to give you an insight into the challenges of the senior management role, the change in focus from being operational to being strategic and developing a more strategic skill set. The aim of this course is to help transition those new to a senior management role or help existing senior managers who have a need to expand and consolidate their ability in carrying out a more strategic focus to their role.
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New and existing trainers who need to learn how to prepare their material thoroughly and to deliver training sessions effectively and professionally to small groups. The programme covers the techniques and methods that enable people to become confident and actually enjoy imparting skills and information to people. Everything learned is practised thoroughly in at least two complete training sessions that are prepared and delivered by each delegate.
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The use of Letters of Credit has increased significantly by UK exporters and importers because of the global economic situation, political insecurity in some markets and the withdrawal of credit insurance cover. The course will examine LC process in detail and offer guidance on how to create a workable credit. No previous knowledge or experience is necessary and it will be suitable for experienced personnel who require an update on the latest rules.
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Transitioning from an operational role to a supervisory or Team leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. This course will support supervisors, both new and experienced who have made that first step into management, to focus on how to successfully lead their teams (rather than just keeping their heads down and trying to do most of the work themselves).
Read More
Many business people contend business networking is a more cost effective way of generating new business than advertising or public relations efforts – that is because business networking is a low cost activity that involves more personal commitment than company money. This course will boost your self-confidence and belief in your networking abilities as well as giving you insight into why people will find it useful to have you as a contact.
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The correct classification of goods using commodity and tariff codes is fundamental for customs compliance, establishing correct duty rates, origin of goods, intrastat, export control and many other customs procedures. Increasingly security procedures at ports of exit/entry are being linked to commodity and tariff codings. The course will have live access to The Tariff, enabling the trainer to demonstrate the methodology.
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Designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Procedures course. It will be assumed delegates have a basic knowledge of exporting procedures. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.
Read More
The Incoterms® Rules are an essential business tool for export import because they define the responsibilities of each party to arrange loading unloading of the goods, delivery, import export clearance and freight contracts. This half day course will consider the general features of the rules and will examine each of them in detail. Principal differences between old and new rules and changing obligations of the parties will be highlighted.
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This course is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
Read More