Sussex Chamber of Commerce provides a wide range of high quality training courses across the Sussex region. Training courses are ways of improving the effectiveness of your current workforce, but they are also attractive benefits for ambitious people.
Training isn't just important to a company, it is vital. Training benefits your company and your employees who will have an increased ability to respond effectively to change and develop their skill set which in turn will allow them to undertake a greater variety of work.
Sussex Chamber can provide company bespoke training courses which is a fantastic way of designing one of our training courses to suit your business needs. This is a cost effective way of training a group of your employees at the same time, on a date that suits you and at the premises of your choice.
Categories
FREE Level 2 Certificate Mental Health First Aid and Mental Health Advocacy in the Workplace
Raise your employees' knowledge and awareness of the different types of mental health problems and their prevalence, as well as understanding individuals and these conditions in order to care for and interact with them.
FREE Level 2 Certificate in Equality and Diversity
Qualify your staff with an accredited certificate to ensure equality and diversity is embedded in your strategic planning and continuous professional development process.
FREE Level 2 Certificate in Digital Skills for Work
Become qualified in the use of the latest digital applications used in the workplace including Microsoft Teams, Onefile/Dropbox, Instagram, LinkedIn etc. understanding best practice and how to use the evolving technology in a GDPR compliant way across your organisation.
FREE Level 2 Certificate in Lean Organisation Management Techniques
This Certificate is aimed at team leaders and project managers wanting to improve business performance through continuous professional development of employees and their skill set. Learners will develop an understanding of lean organisation techniques in business, develop their knowledge and understanding of business improvement tools and techniques and understanding what makes an effective team including how to handle conflict.
Unshakable Confidence
Self-confidence is often a differentiating factor between successful and unsuccessful performance. Self-confidence can be learned, practiced, and mastered – just like any other skill. Once you master it, everything in your life will change for the better.
Confidence is related to how well you do your job, how effectively you relate to others and how good you feel about yourself. When you are more confident you become more willing to learn and do what it takes to accomplish key goals in life and in work.
09:30 AM - 11:30 AMWe are already seeing the greatest competitive advantage is a company’s ability to be flexible and adapt. Learning, not knowledge, will power organizations into the future; and the central champion of learning should be the manager.
Yet too many managers micromanage, don’t delegate enough and don’t allow their staff to take decisions. Today’s manager needs to draw out everyone’s best thinking. This means encouraging people to learn.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside the Motivation through Delegation and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 12:30 PMThis on line seminar offers an introduction to the terminology and procedures used in the importing process and examine the responsibilities and obligations of all parties.
Attendees should gain an overview importing procedures and the basic HMRC compliance requirements for calculation of duties and taxes. No prior knowledge is assumed. The seminar will include a brief summary of The Incoterms® Rules 2020. The course will meet the requirements of The British Chambers of Commerce Import Procedures assessment
09:30 AM - 11:30 AMMotivation can be defined ‘as the urge within a person to act in a given way’. True motivation is an internal and individually generated response. Understanding why individuals do what they do and why they would want to do more is an essential part of getting the best from your staff. Successful delegation plays an integral part for many.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside The Manager’s Role and Coach and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMIt’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside The Manager’s Role and Coach and Motivation through Delegation Virtual courses (should you wish to). Please see the website for dates of these courses.
13:30 PM - 16:30 PMHM Revenue and Customs require exporters to demonstrate documentary compliance, even if they choose to outsource the shipping function to agents or forwarders or delegate logistics to the buyer under ex-works terms or similar. Non compliance risks delay in the supply chain and the possibility of financial penalty.
This seminar will examine all aspects of export documentation and will seek to establish best practice, emphasising the need for a clear and coherent audit trail for each shipment to ensure customs compliance.
09:30 AM - 11:30 AMAll of us, in any enterprise, would find it hard to excel in it if we were unclear of what is expected of us. Supervisors assume several roles in the workplace. How many of these roles are fundamental to the success of the company, a teams’ efficiency or building a positive team environment? Is it ‘one size that fits all’ or how adaptable does a Supervisor need to be?
This 2-hour module clarifies the team leader’s role in three key areas and challenges and develops ways of adapting behaviour to best suit different situations and people.
This course falls under the "Introduction to Supervision" banner and can be taken alongside the Motivation through Delegation and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMMotivation can be defined ‘as the urge within a person to act in a given way’. True motivation is an internal and individually generated response. Understanding why individuals do what they do and why they would want to do more is an essential part of getting the best from your staff. Successful delegation plays an integral part for many.
This course falls under the "Introduction to Supervision" banner and can be taken alongside the Supervisor's Role and Leadership Style and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMIt’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
This course falls under the "Introduction to Supervision" banner and can be taken alongside the Supervisor's Role and Leadership Style and Motivation through Delegation Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 12:30 PMInward Processing Relief (IPR) is used to obtain relief from customs duties and import VAT on goods that are imported from outside the EU for processing. The basic principle is to allow UK exporters to be more competitive by reducing their processing costs. Processes that are permitted under IPR include manufacturing, sorting and packing, repair and refurbishment.
The inception of the Union Customs Code (UCC) in UK in May 2016 reduced the number of qualifying imports under the old "Simplified" IPR regime to 3 per year and requires those traders who wish to exceed this limit to seek an authorisation.
09:30 AM - 11:30 AMPart One: ‘Understanding and meeting Customer expectations’
Customer service is the support you offer your customers — both before and after they buy and use your products or services. This support helps them to have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
09:30 AM - 11:30 AMPart Two: ‘What happens when things go wrong and how to build customer loyalty’
Customer service is the support you offer your customers — both before and after they buy and use your products or services. This support helps them to have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
09:30 AM - 11:30 AMSelf-confidence is often a differentiating factor between successful and unsuccessful performance. Self-confidence can be learned, practiced, and mastered – just like any other skill. Once you master it, everything in your life will change for the better.
Confidence is related to how well you do your job, how effectively you relate to others and how good you feel about yourself. When you are more confident you become more willing to learn and do what it takes to accomplish key goals in life and in work.
09:30 AM - 12:30 PM
The Incoterms® Rules are an essential business tool for export import because they define the risk and cost responsibilities of each party when arranging loading/unloading of the goods, delivery, import export clearance and freight contracts. They may be used in contract negotiations, as a checklist for buyers and sellers and as a framework for international and domestic sales contracts.
All parties involved in international trade in any capacity should clearly understand The Incoterms Rules to maximise legal certainty in transactions. This seminar will consider the general features of the rules and will examine each of them in detail. This course will satisfy the requirements of the British Chambers of Commerce/National Trade Training Service "Incoterms" assessment module.
09:30 AM - 11:30 AMThis workshop will introduce you to techniques you can utilise to build mental toughness. With every increasing pressure in this period of rapid change and uncertainty the ability to build resilience is key for our wellbeing. The workshop will focus on identifying what triggers stress and pressure for us and how we can effectively manage these.
09:30 AM - 11:30 AMPart One ‘Assertiveness – Influencing your behaviour’
Undoubtedly covid-19 is having an impact on all our lives - with reportedly a third of the country starting to use video calls for the first time. So how does this change the way we need to communicate and behave in these unusual times?
Because we are now not working face to face and relying on virtual technology it’s even more important to be clear, concise and cooperative in our communication to reduce misunderstandings and confusion and build commitment.
We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.
Session 2 of this course will be held on Friday 12th February 2021 - please see the website for booking details
09:30 AM - 11:30 AMPart Two – ‘Assertiveness – Influencing others behaviour’
Undoubtedly covid-19 is having an impact on all our lives – with reportedly a third of the country starting to use video calls for the first time. So how does this change the way we need to communicate and behave in these unusual times?
Because we are now not working face to face and relying on virtual technology it’s even more important to be clear, concise and cooperative in our communication to reduce misunderstandings and confusion and build commitment.
We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.
09:30 AM - 12:30 PMThe object of AEO status is to encourage all parties that impact on the international supply chain to achieve a certificated standard that is an internationally recognised quality mark. It is available to importers and exporters, warehouse operators, agents, freight forwarders and carriers. Applicants now have the option to become AEOC (Customs Simplifications); AEOS (Security and Safety) or the two combined.
AEO status demonstrates that a trader has embedded a culture of compliance in their procedures and can be accorded a “Trusted Trader” status. The trader’s role in the international supply chain is secure and it has customs control procedures that meet UK and EU standards.
09:30 AM - 11:30 AMEmotional resilience helps us cope with stress and enables us to perceive change in terms of a challenge and not a threat. When we are resilient, we tend to maintain a more positive outlook and cope with stress more effectively. Never has it been more necessary now in these changing times.
09:30 AM - 15:30 PMAre you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU and the Rest of the World?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete.
We can help.
Our training will highlight what you need to know to be able to accurately complete a simple customs declaration and to understand the Customs regimes.
THIS TRAINING COURSE IS NOW FULLY BOOKED - THE NEXT COURSE WILL BE HELD ON TUESDAY 19TH JANUARY 2021
09:30 AM - 11:30 AMPart One ‘Why the customer will buy from us’
What makes a good salesperson? Someone who can quickly develop trust by demonstrating that they understand a client’s needs. They are able to ask for commitment and close the sale and use their time efficiently.
Course Aim
This course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. The course is applicable to people who are either new to a sales position, or for existing people wishing to refresh and update their skills.
Session 2 of this course will be held on Thursday 18th February 2021 - please see the website for booking details
09:30 AM - 11:30 AMPart Two ‘Closing the sale’
What makes a good salesperson? Someone who can quickly develop trust by demonstrating that they understand a client’s needs. They are able to ask for commitment and close the sale and use their time efficiently.
Course Aim
This course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. The course is applicable to people who are either new to a sales position, or for existing people wishing to refresh and update their skills.
14:30 PM - 16:30 PMThis pragmatic workshop is suitable for anyone who would like to know more about mindfulness and how you can use this to improve your life and wellbeing.
09:30 AM - 11:30 AMWe are already seeing the greatest competitive advantage is a company’s ability to be flexible and adapt. Learning, not knowledge, will power organizations into the future; and the central champion of learning should be the manager.
Yet too many managers micromanage, don’t delegate enough and don’t allow their staff to take decisions. Today’s manager needs to draw out everyone’s best thinking. This means encouraging people to learn.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside the Motivation through Delegation and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMMotivation can be defined ‘as the urge within a person to act in a given way’. True motivation is an internal and individually generated response. Understanding why individuals do what they do and why they would want to do more is an essential part of getting the best from your staff. Successful delegation plays an integral part for many.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside The Manager’s Role and Coach and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMIt’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside The Manager’s Role and Coach and Motivation through Delegation Virtual courses (should you wish to). Please see the website for dates of these courses.
13:30 PM - 16:30 PMThe origin of goods will determine the ability of the goods to freely circulate in the European Union and to enter countries with whom the EU has a trade agreement at zero rates of duty. The perception of origin has a major impact on the marketability of the goods and there will be significant post Brexit implications.
The rules of origin are complex and are often not understood by companies involved in international trade. This can lead to inadvertent fraudulent activity by falsely declaring the origin of the goods.
14:30 PM - 16:30 PMOne in four people are likely to be suffering from mental health problems at any one time. According to the Health and Safety Executive, mental health is one of the most common problems which impacts the workplace. Indeed, over 10.4 million working days have been lost in the past decade due to mental health related problems.
This course is designed to enable delegates to recognise the symptoms of mental health problems.
09:30 AM - 11:30 AMPart One: ‘Understanding and meeting Customer expectations’
Customer service is the support you offer your customers — both before and after they buy and use your products or services. This support helps them to have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
13:30 PM - 16:30 PMThis online seminar offers an introduction to the terminology and procedures used in the exporting process and examine the responsibilities and obligations of all parties.
Delegates should gain an overview of the exporting process from first enquiry to order completion and to highlight the possible pitfalls that can await the unwary. No prior knowledge of exporting is assumed. The seminar will include a brief summary of The Incoterms® Rules 2020.
09:30 AM - 11:30 AMPart Two: ‘What happens when things go wrong and how to build customer loyalty’
Customer service is the support you offer your customers — both before and after they buy and use your products or services. This support helps them to have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
09:30 AM - 12:30 PMThe correct classification of goods using commodity and tariff codes is fundamental for customs compliance, establishing correct duty rates, origin of goods, intrastat, export control, security and many other customs procedures. Using the most appropriate code is the legal obligation of the trader, and should not be delegated to other parties or agents.
HMRC expect traders to establish codes by using through a reasoned in house documented process. An objective of this seminar is to provide organisations with the necessary resources to demonstrate compliance with this requirement
09:30 AM - 11:30 AMAll of us, in any enterprise, would find it hard to excel in it if we were unclear of what is expected of us. Supervisors assume several roles in the workplace. How many of these roles are fundamental to the success of the company, a teams’ efficiency or building a positive team environment? Is it ‘one size that fits all’ or how adaptable does a Supervisor need to be?
This 2-hour module clarifies the team leader’s role in three key areas and challenges and develops ways of adapting behaviour to best suit different situations and people.
This course falls under the "Introduction to Supervision" banner and can be taken alongside the Motivation through Delegation and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMMotivation can be defined ‘as the urge within a person to act in a given way’. True motivation is an internal and individually generated response. Understanding why individuals do what they do and why they would want to do more is an essential part of getting the best from your staff. Successful delegation plays an integral part for many.
This course falls under the "Introduction to Supervision" banner and can be taken alongside the Supervisor's Role and Leadership Style and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMIt’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
This course falls under the "Introduction to Supervision" banner and can be taken alongside the Supervisor's Role and Leadership Style and Motivation through Delegation Virtual courses (should you wish to). Please see the website for dates of these courses.
13:30 PM - 16:30 PMThis on line seminar offers an introduction to the terminology and procedures used in the importing process and examine the responsibilities and obligations of all parties.
Attendees should gain an overview importing procedures and the basic HMRC compliance requirements for calculation of duties and taxes. No prior knowledge is assumed. The seminar will include a brief summary of The Incoterms® Rules 2020. The course will meet the requirements of The British Chambers of Commerce Import Procedures assessment
09:30 AM - 12:30 PMCustoms procedures are designed to manage and regulate the movement of goods through our borders. Compliance with these procedures requires the submission of accurate documentation. An importer or exporter is ultimately accountable for the completion of customs documentation even though the responsibility may be delegated to agents, freight forwarder or parcels operators.
The trader therefore needs to be aware of the detail requirements for completion and HMRC expect traders to have robust procedures for the checking of the documentation. Traders that can demonstrate compliance with these requirements have the option to apply for a trusted trader status that will reward them with access to fast – track and more economic border procedures.
09:30 AM - 11:30 AMPart One ‘Assertiveness – Influencing your behaviour’
Undoubtedly covid-19 is having an impact on all our lives - with reportedly a third of the country starting to use video calls for the first time. So how does this change the way we need to communicate and behave in these unusual times?
Because we are now not working face to face and relying on virtual technology it’s even more important to be clear, concise and cooperative in our communication to reduce misunderstandings and confusion and build commitment.
We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.
Session 2 of this course will be held on Wednesday 10th March 2021 - please see the website for booking details
09:30 AM - 11:30 AMPart Two – ‘Assertiveness – Influencing others behaviour’
Undoubtedly covid-19 is having an impact on all our lives – with reportedly a third of the country starting to use video calls for the first time. So how does this change the way we need to communicate and behave in these unusual times?
Because we are now not working face to face and relying on virtual technology it’s even more important to be clear, concise and cooperative in our communication to reduce misunderstandings and confusion and build commitment.
We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.
09:30 AM - 11:30 AMThis workshop will introduce you to techniques you can utilise to build mental toughness. With every increasing pressure in this period of rapid change and uncertainty the ability to build resilience is key for our wellbeing. The workshop will focus on identifying what triggers stress and pressure for us and how we can effectively manage these.
09:30 AM - 11:30 AMSelf-confidence is often a differentiating factor between successful and unsuccessful performance. Self-confidence can be learned, practiced, and mastered – just like any other skill. Once you master it, everything in your life will change for the better.
Confidence is related to how well you do your job, how effectively you relate to others and how good you feel about yourself. When you are more confident you become more willing to learn and do what it takes to accomplish key goals in life and in work.
09:30 AM - 11:30 AMPart One ‘Why the customer will buy from us’
What makes a good salesperson? Someone who can quickly develop trust by demonstrating that they understand a client’s needs. They are able to ask for commitment and close the sale and use their time efficiently.
Course Aim
This course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. The course is applicable to people who are either new to a sales position, or for existing people wishing to refresh and update their skills.
Session 2 of this course will be held on Wednesday 17th March 2021 - please see the website for booking details
09:30 AM - 15:30 PMAre you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU and the Rest of the World?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete.
We can help.
Our training will highlight what you need to know to be able to accurately complete a simple customs declaration and to understand the Customs regimes.
THIS TRAINING COURSE IS NOW FULLY BOOKED - THE NEXT COURSE WILL BE HELD ON TUESDAY 19TH JANUARY 2021
14:30 PM - 16:30 PMThis pragmatic workshop is suitable for anyone who would like to know more about mindfulness and how you can use this to improve your life and wellbeing.
09:30 AM - 11:30 AMPart Two ‘Closing the sale’
What makes a good salesperson? Someone who can quickly develop trust by demonstrating that they understand a client’s needs. They are able to ask for commitment and close the sale and use their time efficiently.
Course Aim
This course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. The course is applicable to people who are either new to a sales position, or for existing people wishing to refresh and update their skills.
09:30 AM - 11:30 AMEmotional resilience helps us cope with stress and enables us to perceive change in terms of a challenge and not a threat. When we are resilient, we tend to maintain a more positive outlook and cope with stress more effectively. Never has it been more necessary now in these changing times.
09:30 AM - 12:30 PMThis seminar combines two British Chambers of Commerce assessment modules into one on-line training seminar. It will consider the advantages and disadvantages of the payment options available to international traders and the documentary requirements associated with each option.
To use Letters of Credit effectively importers and exporters will need to fully understand the dynamics and terminology of a letter of credit, the role of each party, the importance of the shipping documents and the level of security offered.
09:30 AM - 12:30 PMHM Revenue and Customs require exporters to demonstrate documentary compliance, even if they choose to outsource the shipping function to agents or forwarders or delegate logistics to the buyer under ex-works terms or similar. Non compliance risks delay in the supply chain and the possibility of financial penalty.
This seminar will examine all aspects of export documentation and will seek to establish best practice, emphasising the need for a clear and coherent audit trail for each shipment to ensure customs compliance.
09:30 AM - 11:30 AMWe are already seeing the greatest competitive advantage is a company’s ability to be flexible and adapt. Learning, not knowledge, will power organizations into the future; and the central champion of learning should be the manager.
Yet too many managers micromanage, don’t delegate enough and don’t allow their staff to take decisions. Today’s manager needs to draw out everyone’s best thinking. This means encouraging people to learn.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside the Motivation through Delegation and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMMotivation can be defined ‘as the urge within a person to act in a given way’. True motivation is an internal and individually generated response. Understanding why individuals do what they do and why they would want to do more is an essential part of getting the best from your staff. Successful delegation plays an integral part for many.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside The Manager’s Role and Coach and Managing Staff Performance Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 11:30 AMOne in four people are likely to be suffering from mental health problems at any one time. According to the Health and Safety Executive, mental health is one of the most common problems which impacts the workplace. Indeed, over 10.4 million working days have been lost in the past decade due to mental health related problems.
This course is designed to enable delegates to recognise the symptoms of mental health problems.
09:30 AM - 11:30 AMIt’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.
This course falls under the "Getting the Best from your Staff" banner and can be taken alongside The Manager’s Role and Coach and Motivation through Delegation Virtual courses (should you wish to). Please see the website for dates of these courses.
09:30 AM - 15:30 PMAre you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU and the Rest of the World?
If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete.
We can help.
Our training will highlight what you need to know to be able to accurately complete a simple customs declaration and to understand the Customs regimes.
THIS TRAINING COURSE IS NOW FULLY BOOKED - THE NEXT COURSE WILL BE HELD ON TUESDAY 19TH JANUARY 2021
AS A CHAMBER MEMBER YOU'RE WELL CONNECTED
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Training
