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Training Courses in Sussex

Coronavirus Impact On Training Courses

Please keep an eye on our website for further updates,  as some training courses may become available through a "virtual" portal.

  

 

Members enjoy discounted rates for training. Click on the training courses below for prices.

 

Scheduled Training - currently on hold

  

Sussex Chamber of Commerce provides a wide range of high quality training courses across the Sussex region. Training courses are ways of improving the effectiveness of your current workforce, but they are also attractive benefits for ambitious people.

 

Training isn't just important to a company, it is vital. Training benefits your company and your employees who will have an increased ability to respond effectively to change and develop their skill set which in turn will allow them to undertake a greater variety of work.

 

 All scheduled courses are held at The King's Church Mid-Sussex, 33 - 35 Victoria Rd, Burgess Hill, RH15 9LR 

 

Tailored Training  

Sussex Chamber can provide company bespoke training courses which is a fantastic way of designing one of our training courses to suit your business needs. This is a cost effective way of training a group of your employees at the same time, on a date that suits you and at the premises of your choice. 

 

Upcoming Training Courses

Categories

Online training

Customs Declaration E-learning Training

Is your business ready for Brexit?

Are you a customs agent? Or does your company use customs agents and intermediaries to help you trade with the EU?

If so, you need to know how to meet customs requirements fast and efficiently after the UK leaves the EU. There will be new processes to follow and new forms to complete.

We can help.

Our training will highlight what you need to know to be able to accurately complete a simple customs declaration.

READ MORE

Regular training

Resilience - Virtual training

09:30 AM - 11:30 AM

Emotional resilience helps us cope with stress and enables us to perceive change in terms of a challenge and not a threat.  When we are resilient, we tend to maintain a more positive outlook and cope with stress more effectively.  Never has it been more necessary now in these changing times.

READ MORE

Export Documentation - Virtual training

09:30 AM - 12:30 PM

HM Revenue and Customs require exporters to demonstrate documentary compliance, even if they choose to outsource the shipping function to agents or forwarders or delegate logistics to the buyer under ex-works terms or similar.  Non compliance risks delay in the supply chain and the possibility of financial penalty.

This seminar will examine all aspects of export documentation and will seek to establish best practice, emphasising the need for a clear and coherent audit trail for each shipment to ensure customs compliance.

READ MORE

Running Effective Virtual Meetings - Virtual Training

10:00 AM - 12:00 PM

This course is suitable for anyone who runs or attends virtual business meetings



Virtual meetings have become the new way of working, and we are all adapting to how they have changed the way businesses communicate and interact with staff, clients and suppliers, and get things done.



In fact, if handled correctly, virtual meetings can be more valuable than traditional face-to-face meetings and may well become our preferred meeting method beyond the current Covid-19 crisis.

READ MORE

Assertiveness - Virtual training (session 1 of 2)

09:30 AM - 11:30 AM

Undoubtedly covid-19 is having an impact on all our lives - with reportedly a third of the country starting to use video calls for the first time.  So how does this change the way we need to communicate and behave in these unusual times? 

Because we are now not working face to face and relying on virtual technology it’s even more important to be clear, concise and cooperative in our communication to reduce misunderstandings and confusion and build commitment.

We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.




READ MORE

Resilience - Virtual training

09:30 AM - 11:30 AM

Emotional resilience helps us cope with stress and enables us to perceive change in terms of a challenge and not a threat.  When we are resilient, we tend to maintain a more positive outlook and cope with stress more effectively.  Never has it been more necessary now in these changing times.

READ MORE

Assertiveness - Virtual training (session 2 of 2)

09:30 AM - 11:30 AM

Undoubtedly covid-19 is having an impact on all our lives - with reportedly a third of the country starting to use video calls for the first time. So how does this change the way we need to communicate and behave in these unusual times? 

Because we are now not working face to face and relying on virtual technology it’s even more important to be clear, concise and cooperative in our communication to reduce misunderstandings and confusion and build commitment.

We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.

READ MORE

Great Customer Service

09:30 AM - 16:30 PMThe Kings Church

By adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.

READ MORE

Train the Trainer

09:30 AM - 16:30 PMThe Kings Church

New and existing trainers who need to learn how to prepare their material thoroughly and to deliver training sessions effectively and professionally to small groups. The programme covers the techniques and methods that enable people to become confident and actually enjoy imparting skills and information to people.

READ MORE

Getting the Best from your Staff

09:30 AM - 16:30 PMThe Kings Church

This course is aimed at managers who have had several years’ experience of managing staff and who have had no formalised management training.



It is a useful follow up to Sussex Chamber Introduction to Supervision programme or The Essentials of Supervision and Team Leadership.

READ MORE

Introduction to Supervision and Team Leadership

09:30 AM - 16:30 PMThe Kings Church

Transitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?

READ MORE

Introduction to Emotional Intelligence

09:30 AM - 16:30 PMThe Kings Church

Every workplace is comprised of people with different strengths, personalities and emotions, which affect performance at work.

This introductory one day practical programme enables you to understand yourself better and to recognise where best you can focus your energy in influencing and working with people.

READ MORE

Top Tips for Managing Difficult Conversations at Work

09:30 AM - 16:30 PMThe Kings Church

It’s great when our work lives are not disrupted by difficult colleagues, but the reality is that most of us have had to work with people who cause problems, whether customers or staff. As managers we can’t walk away and hope everything works out. What do we do? What should we do? This one-day course will look at the problems that can occur, drawing on participants’ experience, and consider ways of managing the situation and the person effectively.

READ MORE

Building Resilience for Wellbeing and Performance

09:30 AM - 16:30 PMThe Kings Church

On this one-day course you will develop a number of techniques to foster your own emotional resilience.



Resilience can often mean the difference between handling pressure and losing your cool. When we are resilient we tend to maintain a more positive outlook and cope with stress more effectively. It all comes down to emotional resilience - how well we adapt and bounce back from adversity, let downs, failed attempts or significant sources of stress.

READ MORE

Selling Skills for Results

09:30 AM - 16:30 PMThe Kings Church

This programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls.

It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.

READ MORE

Confident & Effective Communication Skills

09:30 AM - 16:30 PMThe Kings Church

Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.

READ MORE

An Introduction to Export Procedures

09:30 AM - 16:30 PMThe Kings Church

The course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.

READ MORE

Essentials of Leadership & Team Management - 2 Day Course

09:30 AM - 16:30 PMThe Kings Church

 This Course is aimed at managers and supervisors who may have had introductory training to Supervision and Team Leading and want further management development through the application of robust management skills.

 This 2-day practical workshop will give you a solid grounding in people management, best practise and continue your development towards being an empowering leader of individuals and teams.

READ MORE

Introduction to Supervision and Team Leadership

09:30 AM - 16:30 PMThe Kings Church

Transitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?

READ MORE

Great Customer Service

09:30 AM - 16:30 PMThe Kings Church

By adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.

READ MORE

A Foundation Course in Importing

09:30 AM - 16:30 PMThe Kings Church

The course will offer practical guidance on the latest procedures, terminology and documentation required for successful importing. It will highlight some of the pitfalls that often cause importers to incur unnecessary costs and delays in arrival of goods and suggest some ways of avoiding these. It will examine Customs Rules and Compliance Procedures and look briefly at some of the duty reliefs available. A summary of The New Incoterms® Rules 2010 will be included.

READ MORE

Managing Change

09:30 AM - 16:30 PMThe Kings Church

As organisations work to remain competitive and meet customer expectations change has become important and necessary. Most of us experience many changes in our working lives.

 Change can be provoked by external factors - legislation, economic downturn - or an internal desire for change. Whatever the driver, any change initiative must be well managed to be successful.

READ MORE

Stepping Up to Senior Management

09:30 AM - 16:30 PMThe Kings Church

This practical one day course is designed to give you an insight into the challenges of the senior management role, the change in focus from being operational to being strategic and developing a more strategic skill set. 

READ MORE

Introduction to Supervision and Team Leadership

09:30 AM - 16:30 PMThe Kings Church

Transitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?

READ MORE

Train the Trainer

09:30 AM - 16:30 PMThe Kings Church

New and existing trainers who need to learn how to prepare their material thoroughly and to deliver training sessions effectively and professionally to small groups. The programme covers the techniques and methods that enable people to become confident and actually enjoy imparting skills and information to people.

READ MORE

Selling Skills for Results

09:30 AM - 16:30 PMThe Kings Church

This programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls.

It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.

READ MORE

Confident & Effective Communication Skills

09:30 AM - 16:30 PMThe Kings Church

Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.

READ MORE

Building Resilience for Wellbeing and Performance

09:30 AM - 16:30 PMThe Kings Church

On this one-day course you will develop a number of techniques to foster your own emotional resilience.



Resilience can often mean the difference between handling pressure and losing your cool. When we are resilient we tend to maintain a more positive outlook and cope with stress more effectively. It all comes down to emotional resilience - how well we adapt and bounce back from adversity, let downs, failed attempts or significant sources of stress.

READ MORE

Using Documentary Letters of Credit, Drafts & Bills

09:30 AM - 16:30 PMThe Kings Church

This course will examine the Letter of Credit process in detail and offer guidance on how to create a workable credit. It will consider the different interests of the exporter, importer and the banks and methods of reducing the risks for all parties. It will also discuss methods of creating and collating accurate documents, the role of the draft (Bill of Exchange) and consider the options for negotiation of the credit and the current version of the rules that govern letters of credit (UCP600).

READ MORE

Classification of Goods Using Commodity & Tariff Codes (AM)

09:30 AM - 12:30 PMThe Kings Church

This half day course will consider the terminology used and the structure of the Harmonised System, Commodity and Tariff codes. It will examine the General Interpretative Rules that are used for classification and the use of tools available to assist in the establishment of the correct code. We will then look briefly at the International Trade procedures related to commodity and tariff coding and highlight the necessity and benefits of using the correct codes. All staff involved with international trade - Sales, Purchasing, shipping, exporting staff, importing staff, management at all levels, logistics, freight forwarders should attend this training course.

READ MORE

Essentials of Leadership & Team Management - 2 Day Course

09:30 AM - 16:30 PMThe Kings Church

 This Course is aimed at managers and supervisors who may have had introductory training to Supervision and Team Leading and want further management development through the application of robust management skills.

 This 2-day practical workshop will give you a solid grounding in people management, best practise and continue your development towards being an empowering leader of individuals and teams.

READ MORE

Introduction to Supervision and Team Leadership

09:30 AM - 16:30 PMThe Kings Church

Transitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?

READ MORE

Exporting - Understanding the Paperwork

09:30 AM - 16:30 PMThe Kings Church

This course will examine all aspects of export documentation from first enquiry to arrival of the goods at destination and will seek to establish best practice, emphasising the need for a clear and coherent audit trail for each shipment to ensure customs compliance. The course is designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Operations course. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.

READ MORE

Great Customer Service

09:30 AM - 16:30 PMThe Kings Church

By adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.

READ MORE

Introduction to Emotional Intelligence

09:30 AM - 16:30 PMThe Kings Church

Every workplace is comprised of people with different strengths, personalities and emotions, which affect performance at work.

This introductory one day practical programme enables you to understand yourself better and to recognise where best you can focus your energy in influencing and working with people.

READ MORE

Inward Processing Relief (IPR) (AM)

09:30 AM - 12:30 PMThe Kings Church

This half day training course will examine the principles and terminology of IPR and some of the options available within IPR. It will consider the methods of operation and compliance with Customs requirements.

READ MORE

Incoterms® 2020 (PM)

14:00 PM - 17:00 PMThe Kings Church

The latest version of The Incoterms® Rules (Incoterms® 2020) was published in early September 2019.  This training course has been updated to the latest version

The Incoterms® Rules are an essential business tool for export import because they define the risk and cost responsibilities of each party when arranging loading/unloading of the goods, delivery, import export clearance and freight contracts.  They may be used in contract negotiations, as a checklist for buyers and sellers and as a framework for international and domestic sales contracts.

READ MORE

Getting the Best from your Staff

09:30 AM - 16:30 PMThe Kings Church

This course is aimed at managers who have had several years’ experience of managing staff and who have had no formalised management training.



It is a useful follow up to Sussex Chamber Introduction to Supervision programme or The Essentials of Supervision and Team Leadership.

READ MORE

Introduction to Supervision and Team Leadership

09:30 AM - 16:30 PMThe Kings Church

Transitioning from an Operational role to a Supervisory or Team Leader role can be one of the most difficult things you can do. You are no longer responsible for just your own performance but also now of others. How do you lead those who were yesterday your ‘mates’ and today now work with you; or people who are older and more experienced than you?

READ MORE

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