Bespoke Training Courses

This course will support supervisors, both new and experienced who have made that first step into management, to focus on how to successfully lead their teams (rather than just keeping their heads down and trying to do most of the work themselves).

By the end delegates will be able to:

• Understand how the supervisor role adds value to your company.
• Have greater confidence in knowing how to carry out your supervision role.
• Identify the key roles and responsibilities of a supervisor.
• Identify you’re your leadership style and understand how to flex it to various circumstances.
• Increase your choices how to motivate people.
• Apply an effective delegation process.
• Lead in an assertive and fair way.
• Apply an effective delegation process.
• Develop a number of actions that help continue your progress in leading others.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259.

An advanced course to provide managers with the skills to manage individuals effectively and build a high-performing team. With a focus on people management and best practices, this 2-day workshop will provide delegates with a comprehensive understanding of how to become a successful leader for both individuals and teams. 

By the end delegates will be able to:

• Define the role of the manager, and recognise why it is so vital
• Identify the distinctions between management and leadership
• Identify and demonstrate four key management styles and explore examples of when each is used
• Identify the core elements of effective team management
• Apply the principles of sound performance management
• Describe and implement a structure for effective delegation
• Know how to manage time more effectively
• Identify the core theories and elements of motivating your team and the individuals within it
• Deliver feedback based on a proven 6-step structure
• Apply effective coaching principles
• Define a set of personal actions for further development

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

As a female advancing in a management and leadership role, you may have asked yourself, “How do I get the respect I deserve? How am I going to keep everyone on side? How do I balance my career ambitions with my personal life?

By the end delegates will be able to:

• Communicate your vision in a way that promotes personal self-confidence and esteem
• Handle criticism and give effective praise.
• Run effective meetings
• Get a point of view over in a way that is respected
• Present your ideas with impact
• Say ‘no’ when appropriate
• Make requests in a way that gets co-operation
• Handle conflict, disagreement and aggression in a way that maintains the integrity of both parties
• Manage your time effectively
• Develop an ongoing plan for your continued effectiveness

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Appraisals are widely recognised as playing a key role in the development of skills in the workplace and the 1:1 appraisal interview is a vital part of this process. Correctly handled, the benefits of the appraisal interview - to the manager, the individual and the organisation are enormous. Handled badly, or as an isolated event not linked to ongoing performance management and the appraisee may leave the appraisal interview feeling de-motivated and under-valued.

By the end delegates will learn:

• The appraisal as part of the performance management cycle
• What an appraisal interview is, and what it is not
• Listening & Questionning techniques
• Avoiding common pitfalls
• Appraisal preparation
• Structuring the appraisal interview
• How to give effective feedback
• Handling difficult situations – poor performance or negative attitude
• Practising an appraisal interview
• Agreeing an action plan for return to work

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Every workplace is comprised of people with different strengths, personalities and emotions, which affect performance at work.

Your Emotional intelligence greatly impacts your work life and career, so it's important to understand exactly what it is and why it is so important. Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. This will enable you to get the best from yourself and from others around you or working for you.

By the end of the programme you will be able to:

• Understand the four fundamental elements of Emotional Intelligence (EI)
• Identify key skills involved
• Be better able to manage yours and other people’s emotions
• Develop greater rapport with individuals
• Be able to read emotional clues
• Understand how to flex your own influencing style to meet different situations
• Be more adaptable to how other’s think and what different perspectives they have
• Create an action plan to continue your development

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Are you looking to improve your business’s social media presence and build a solid strategy that will help you generate leads and attract more of the clients you want to work with? Social media is one of the most effective ways you can grow your business and reach a new audience, but it can be hard to know where to focus your efforts, what type of content to share and whether to embrace new trends.

We will cover:

• Introduction to social media and how it fits into the overall marketing mix.
• Defining and understanding your social media goals.
• Understanding your audience and identifying their social media habits.
• Where to focus your efforts - an overview of each platform and best practice for posting.
• Developing your content ideas.
• Optimising your profile and pages to ensure your business stands out.
• Ideas for organic growth - including how to get your content seen, understanding hashtags and keywords and harnessing the power of collaboration.
• How to create meaningful conversation and use this to grow your business.
• Understanding the analytics.
• Tips to stay focussed and on top.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Email marketing is one of the most powerful and cost-effective marketing tools available to your business. But for so many businesses it is overlooked and under-utilised.

We will cover

• An introduction to email marketing and how to stay compliant.
• Getting started with Mailchimp
• The importance of a lead magnet for your website
• The power of automation and segmentation.
• Developing a newsletter
• Understanding the data

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Did you know that LinkedIn is the number one social media platform for business-to-business marketing and offers you a multitude of opportunities to help you build your professional reputation, attract high-quality leads and drive sales?

In this ½ day workshop, you will learn how to use LinkedIn effectively to build your professional reputation, optimise your profile to make you and your business more attractive to leads and prospects, build relationships and improve the quality of your sales.

We will cover

• Introduction to LinkedIn: Why use it, general information and how it fits into the wider marketing mix.
• Optimising your profile: A profile walk-through shows all the key features available and ensures your business profile is as effective as possible.
• Understanding the algorithm and sharing content on LinkedIn.
• How to build a community and create more connections.
• Using the search function effectively.
• Building relationships through the power of direct messaging.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This course will introduce you to the concepts, applications, and challenges of AI in business. You will learn about the benefits and risks of AI, the types and levels of AI, and the key components of an AI system.

You will also explore some of the most common use cases of AI in various business domains, such as marketing, finance, operations, and customer service.

By the end of this course, you will be able to identify the opportunities and limitations of AI for your own business, and develop a strategic plan for implementing AI solutions.

By the end delegates will be able to:

• Define AI and its relevance for business
• Describe the main types and levels of AI
• Explain the core components and processes of an AI system
• Analyse the advantages and disadvantages of AI for business Identify the key ethical, legal, and social implications of AI
• Explore the best practices and frameworks for AI governance and management
• Recognise the current and potential applications of AI in various business domains
• Evaluate the feasibility and suitability of AI solutions for your own business context
• Create a strategic plan for implementing AI solutions in your business.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This course is designed to provide learners with the knowledge and skills to protect their information assets and systems from cyber threats. The course covers the five technical controls of Cyber Essentials Plus: firewalls, secure configuration, user access control, malware protection, and patch management. The course also covers the legal and regulatory aspects of cyber security, such as the Data Protection Act, the Computer Misuse Act, and the GDPR.

By the end delegates will be able to:

• Understand the cyber threat landscape and the common types of cyber attacks
• Identify the key components of a cyber security policy and the benefits of Cyber Essentials and Cyber Essentials Plus
• Apply the five technical controls of Cyber Essentials Plus to secure networks, devices, and data
• Recognise the legal implications of cyber security and the responsibilities of data controllers and processors
• Prepare for the Cyber Essentials Plus accreditation and demonstrate your compliance with UK standards

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Today’s buyers are more informed, more cautious, and face more choices than ever. Traditional sales techniques often add pressure rather than clarity and motivation to buy — leaving buyers uncertain and slowing down decisions.

This one-day workshop is designed to shift the mindset from “selling to” buyers to “helping buyers buy.”

By the end delegates will learn:

• How to build rapport and trust
• Ask the right questions
• Listen actively
• Present solutions in a way that makes sense to the customer
• How to handle concerns constructively
• Guide customers towards confident decisions without pressure

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This one-day, highly practical workshop helps B2B salespeople strengthen existing client relationships and unlock new revenue opportunities within their customers. Participants will learn how to identify growth potential, engage multiple stakeholders, and align solutions with evolving customer needs.

Through understanding best practice, interactive discussions, and live application to a current customer, salespeople will build the confidence and skills to move beyond account maintenance and actively drive expansion.

By the end delegates will learn:

• Recognising growth signals
• Deepening trust and rapport
• Mapping stakeholders and influence
• Shaping tailored value propositions
• Creating actionable account plans

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This one-day workshop is designed for B2B sales professionals who need to sharpen their ability to identify, engage, and convert new opportunities. Through understanding best practice, practical exercises and live application, participants will learn how to target the right prospects, qualify opportunities effectively, and craft impactful outreach messages that get attention. They’ll build confidence in running discovery conversations, handling early objections, and guiding opportunities forward with momentum.

By the end delegates will:

• Understand the new business mindset required
• Know how to target and qualify the right prospects
• Be able to engage prospects with impact
• Be able to run effective discovery conversations
• Identify and influence the full buying group, ensuring multiple stakeholders are engaged and aligned.
• Know how to Advance Opportunities and Gain Commitment

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This 1 day programme isn’t about settling for “good enough.” It’s about elevating your customer service from a basic function to a powerful asset. On this course we explore practical, proven strategies to help you exceed expectations and create memorable experiences.

By the end delegates will be able to:

• Define Customer Service Excellence
• Understand what customers expect of us and how customers form their opinion of us
• Deal effectively with customers on the telephone
• Practise email etiquette
• Take responsibility for customer queries
• Deal with customer’s fairly
• Handle complaints in such a way that generates customer loyalty
• Manage angry customers and achieve win:wins

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This comprehensive FAA Level 3 Award in Emergency First Aid at Work (RQF) equips learners with the knowledge and practical skills needed to respond effectively to a wide range of first aid situations in the workplace.

It is suitable for individuals with designated first aid responsibilities in the workplace, as well as those involved in voluntary or community group settings where first aid support may be required.

Delegates will learn:

Roles & Responsibilities

• Understand the role of a first aider, including legal duties

• Minimise the risk of infection to self and others

• Obtain appropriate consent before administering aid

Incident Management

• Conduct a scene and primary casualty survey

• Summon appropriate emergency assistance

First Aid Skills

• Perform adult CPR using a manikin

• Place a casualty in the recovery position and monitor breathing

• Assist casualties experiencing seizures or choking

• Manage external bleeding and identify life-threatening bleeding

• Recognise and treat shock

Minor Injuries

• Administer first aid for small cuts, grazes, bruises, splinters, nosebleeds, and minor burns and scald.

Assessment & Certification

• Assessment is through practical demonstration with no written test.

• There is no grading - learners pass or are referred.

• On successful completion, participants will receive the FAA Level 3 Award in Emergency First Aid at Work (RQF).

• Valid for 3 years. The HSE strongly recommends annual refresher training.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This is an excellent introduction to health and safety in the workplace and will benefit all employees, particularly those who may be accepting a health and safety role, such as a safety representative within their organisation.

A range of subjects are covered including:

• The roles and responsibilities for health, safety and welfare in the workplace.
• The value and process of risk assessments.
• The identification and control of workplace hazards.
• How to respond to workplace incidents and accidents

Certification

Assessment is on-going by the instructor, culminating with a multiple choice question paper. This qualification does not expire, but refresher training and keeping up to date with changes to policies and procedures is vital to keep the qualification current.

Qualification title: FAA Level 2 Award in Health and Safety in the Workplace (RQF)

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259.

This course is designed for employees who want to develop their basic fire safety awareness in order to assist their employer by undertaking more specific fire safety roles in the workplace to manage fire risk (e.g. as fire wardens/marshals/stewards etc.)

The importance of fire safety in the workplace is underpinned by health and safety legislation that places a duty on employers to establish policies and procedures and ensure their employees receive appropriate training.

A range of subjects is covered including:

• The hazards and risks associated with fire in the workplace
• How fire risk is controlled in the workplace
• The role of the nominated fire warden
• The principles and practice of fire safety management at work

Certification

The qualification does not have an expiry date but refresher training and keeping up to date with changes to policies, procedures and new legislation through ongoing CPD is vital.

Successful candidates will be awarded a national level 2 qualification.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259.

1 in 20 adults experience suicidal thoughts during their life. In our beautiful county of Sussex that equates to over 44,000 people in West Sussex and over 27,000 people in East Sussex.  To ensure that these numbers are reduced a new innovative approach has to be taken and here, on this course, you will have the opportunity to learn these life-saving skills. 

Whatever business sector you are working in you can do your part to ensure staffs’ health, safety and welfare. This course will give people in business the knowledge that empowers staff to prevent their mind spiralling to a dark place, and, if it does, know how to stop the spiral, and turn it back to a brighter place.

In the sad event of being with a member of staff who is at that moment in time wanting to take their life, we will also be covering the safest way forward for all concerned and, learn the best approach to initiate a conversation and effectively communicate with staff.

By attending this course, you will learn the critical averting elements necessary to implement prevention strategies within your workplace by learning how to avoid suicide.

Outcomes:

• Identify the warning signs of someone at risk of suicide.
  • Sadly there are no standard warning signs of someone being at risk of suicide so this course will be all about giving the skills to every attendee to know how to prevent someone’s mind from spiralling in the wrong direction, getting into a dark place and, learning how to get out of it if that happens.  Why this training is the only way forward.
• The tools to implement procedures and frameworks to prevent suicide and safeguard staff and colleagues
  • Knowledge of how a powerful and proficient mind give the tools to prevent suicide and mental health problems
  • Understand how a powerful and proficient mind works
  • Apply skills to prevent suicide
  • Analyse the skills learned to ensure they work for an individual
  • Evaluate the influences contributing to mental stress and suicidal thoughts
  • Create a way forward with a powerful and proficient mind to prevent suicide
• Utilise and implement these skills in your place of work/set up with empathy and compassion
  • Questions to ask
• Understand how to effectively approach and initiate a conversation of preventing suicide in your team and work place
  • Your current set up
  • How to have a conversation with a staff member when you can see their mind spiralling/in a dark place and have the basic skills to show them what to do with their mind in that situation
• Learn how to implement a ‘safety first’ approach throughout an intervention and refer someone to the emergency and/or support services
  • Privacy
  • The Samaritans will talk you through, at that moment in time, support, emergency services

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

In today's fast-paced and demanding professional landscape, the ability to manage stress and pressure is a skill that can greatly enhance both your personal well-being and your career success. You will delve into practical strategies and actionable insights to help you navigate challenging situations, maintain a healthy work-life balance, and excel under pressure.

Key Topics to be Covered:

• Understanding the Dynamics of Stress and Pressure
  • Identifying sources of stress in the workplace
  • Recognising the impact of stress on mental health
• Building Resilience
  • The role of resilience in the workplace 
  • Developing a growth mindset to embrace challenges
• Building Resilience
  • Practical Tools and Resources
  • Resilience-building practices for daily life

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This programme highlights two major areas of effective time management: focus and attitude. The programme shows you how to develop an organised approach to handling your workload through Identifying and prioritising more effectively, defining objectives and time wasters, and taking practical steps to achieve more of the things you want to do.

By the end of the programme you will be able to:

• Define Objectives & work goals
• Prioritise effectively
• Deal with Interruptions
• Manage expectations & say No
• Delegate effectively

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This programme helps us understand the fundamental elements of what stops us and what helps our confidence grow by showing us how we can replace self-limiting beliefs and faulty thinking with beliefs and thoughts that empower, grow, and strengthen our self-confidence.  There will be ample opportunity to practise the skills and start to feel more empowered.

By the end of the programme you will understand:

• How to convert faulty thinking into sound thinking which will enable you to maintain confidence in various situations
• The origin of existing unhelpful beliefs
• How to develop assertive beliefs that support your growth
• Identified the reasons and payoffs for behaving submissively
• Identified the non-verbal behaviours you use when being assertive
• Recognised when you and others are being assertive, submissive and aggressive
• Used assertive behaviours that lead to win-win outcomes with others

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Effective communication is crucial for success in business, but technology can hinder building relationships. This course helps staff and managers avoid appearing aggressive or submissive, recognise triggers for difficult behaviour in themselves and others, and respond professionally.

By the end of the programme you will know how to:

• Communicate in a way that promotes personal self-confidence
• Present a professional and positive image in written and spoken communications
• Make your point of view in a way that is heard and respected
• Make requests and achieve workable longer lasting results with people
• Handle conflict, disagreement and aggression in a way that resolves problems and maintains the integrity of both parties
• Manage difficult conversations
• Develop an ongoing personal plan for your continued effectiveness

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

We often think negotiation is something only managers or experts do, but in reality we are all negotiating on a regular basis. Negotiation is just trying to come to an agreement with someone when you initially wanted different outcomes or had different ideas. This can apply when you are buying or selling, but also when you are talking about workload, or a pay rise with your boss, or if you’re buying a car. It is important to recognise it and plan a negotiation before you get stuck in. This gives you a clear advantage in fulfilling your objectives.

By the end of the programme you will understand:

• How to achieve a greater number of successful negotiations that win commitment and long term business
• The need for preparation
• The importance of give and take
• How to discover the other side’s strengths and weaknesses
• Develop specific negotiating techniques
• Get the best out of your own negotiating style being able to adapt it to the style of others
• How to increase the chances that any agreements made will stick

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This programme provides participants with the skills and techniques to prepare and deliver memorable and effective presentations.

Delegates will have the opportunity to present information and ideas, get feedback and practice techniques to make presentations more effective.

By the end of the programme you will be able to:

• Set clear and realistic ‘audience’ based objectives for a presentation
• Develop an effective method for preparing a presentation
• Design and prepare visual aids
• Involve your audience and win commitment
• Use body and voice to most effect
• Delivering a clear and memorable presentation

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

This programme is designed for new & existing trainers who need to learn how to prepare their material thoroughly and to deliver training sessions effectively and professionally to small groups. The programme covers the techniques and methods that enable people to become confident and actually enjoy imparting skills and information to people.

By the end of the programme you will be able to:

• Write training objectives
• Select, sequence and structure the training to meet specific objectives
• Deliver motivational training sessions with confidence
• Select and use visual aids to support training sessions
• Identify solutions to difficult situations which can occur during training sessions
• Apply evaluation methods to confirm training objective achievement and to assess changes in performance.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Incoterms

An introduction to Incoterms® and their importance to international trade. Understand the history and purpose of Incoterms®, how they are used, the practical issues to be considered, and sources of additional help and information. Commercial matters will also be discussed including the impact of Incoterms® on costs and profitability. The definition of each Incoterm® will be covered as well as practical topics such as why EXW is not suitable for international trade. An understanding of Incoterms® is fundamental to international trade.

Course Contents:

• History and Background of Incoterms
• The Incoterms rules and how to use the terms
• What they do and what they don’t do
• A review of each of the terms
• Why EXW is not suitable for international trade and what to use instead
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Customs Procedures & Documentation

This course is for anyone involved in international trade who needs to understand customs. It covers HMRC's role, practicalities like goods produced in the UK, documentation including the EUR1, free circulation, AEO, VAT responsibilities, and the impact of Incoterms®. It also provides an introduction to customs entries, classification of goods, and valuation of goods for import duties, taxes, and the Union Customs Code (UCC).

Course Contents:

• HMRC and customs procedures
• Origin Classification of goods and Valuation of goods
• Duties and taxes (UK Global Tariff)
• The Union Customs Code (UCC).
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Export Documentation

An introduction course providing candidates with fundamental skills and knowledge to prepare and process the documents required for exporting goods overseas. It is fully supported with user-friendly and up-to-date notes (including copies of completed documents) to ensure the skills learned can be used effectively back in the workplace.

During the introduction course candidates will study the principles and current industry practices required to ensure that they can process documents thus ensuring they operate both legally and cost-effectively. They will understand the documents required for international shipments and transportation and where to go for further help and advice.

Course Contents:

• “The Foundations” including a look at information sources, legal requirements, record keeping and software systems.
• The significance of documentary content - with specific reference to Incoterms® 2020, how to prove origin and the commodity code
• Exporters commercial documents – quotations, invoiced and packing lists
• The “origin documents” – including Country of Origin, EUR1s and ATRs
• Further official export documents – export licenses, pre-shipment inspection, and C88 SAD
• Dealing with the freight forwarder – including ECSIs, SSNs
• The proof of export documents – including Bills of lading, AWBs and CMR notes
• Payment mechanisms and a review of the documents needed to ensure payment
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Understanding Commodity Codes

An introduction course providing candidates with fundamental skills and knowledge to prepare and process a system of classifying their parts for both import and export. It is fully supported with user-friendly and up-to-date notes (including practical experience on classifying products using the UK Global Tariff) to ensure the skills learned can be used effectively back in the workplace.

Candidates will, after attending this course, be aware of what commodity codes are and what they are used for. They will have a basic understanding of the process of how to classify goods and would have successfully classified a range of goods to gain experience in using the UK Global Tariff and where to go for further advice.

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Understanding Exporting

The UK is only 4% of global GDP so 96% of the world’s market could be open to you. The world is more and more connected, so it is easier than it has ever been to trade internationally. This is an introduction to Exporting and the practical considerations needed. The course covers the requirements of sales and purchase orders, an introduction to Incoterms, packaging considerations, general compliance issues and commodity codes. The importance of export documentation is explained, along with sources of help and guidance.

Course Contents:

• Why export?
• Commercial considerations, pricing and getting paid
• Practicalities including Incoterms®, packaging, transportation, and compliance
• Export documentation
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Methods of Payment

This introduction course is ideal for personnel who administer the documentation, sales, purchasing, despatch, logistics, Freight Forwarders and companies embarking into the export world. This is also an excellent refresher for those already working in International Trade and for those going into new territories. Essential learning for accounts, export and sales teams.

Course Contents:

• This introduction covers the five main types of payment for International Trade.
• Identification of types of International Payment methods
• Examination of documents required
• Types and levels of security
• What can go wrong?
• Top tips for success every time UCP600/ISBP
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Import Procedures

This introductory course is aimed at those involved in the importing of goods. The course will cover import documentation and procedures, commercial considerations, the importance of your purchase order, calculating VAT and duty, and how to reduce import customs clearance delays. Incoterms® and their impact on importing will be shown, along with an introduction to duty regimes to help importers.

Course Contents:

• Import documentation and procedures
• Calculating VAT and duty
• Incoterms®
• Customs regimes and import controls
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Documentary Letters of Credit

This introduction course covers the eight main types of Letters of Credit used in international trade from advance payment, including Sight Documentary Collection, and Documentary Letters of Credit. It includes the use of Bills of Exchange with and without documents.

Over 75% of first presentations to banks against Documentary Letters of Credit are rejected, resulting in delayed payments to exporters, additional costs, and breached delivery deadlines. This introduction course is suitable for all staff who need to have a clear understanding of the procedures required to ensure payments for goods sold on documentary credit terms. Knowledge and understanding are reinforced through the use of exercises, tips on getting the credit you want and working examples of documentary credits.

Course Contents:

• What is a Letter of Credit?
• The eight main types of Letters of Credit
• Letter of Credit administration and procedure
• Types and levels of security
• Letters of Credit costs, Letters of Credit content – getting the credit you want
• Examination of documents required for presentation
• What can go wrong?
• Top tips for success every time UCP600/ISBP
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Agents & Distributors

This course is designed for sales teams, administrators and managers planning international growth through Agents and Distributors overseas. The course covers the differences between Agents and Distributors, the advantages and disadvantages of each, what to consider when appointing them, and an introduction to the legal implications. The course will also look at the importance of harmonising all sales channels so if you are already selling through these third parties, there is valuable information to learn about doing this effectively.

Course Contents:

• Routes to overseas markets
• Roles of Agents and Distributors
• Legal Implications
• Advantages and Disadvantages of Agents and Distributors
• Harmonising your sales channels
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Preference Rules of Origin

This introduction course is aimed at those involved in the administration of international trade to ensure an understanding of rules of origin, product classification and item valuation to meet the demands of international trade in both exporting and importing. Understanding origin, tariffs and valuation is essential for the correct calculation of taxation and duties, and mistakes leading to non-payment or underpayment are considered a serious matter by HMRC. They also lead to duty reliefs, so getting this right could save you money.

Course Contents:

• Preference and Non-Preference Origin
• The rules determining preference rules of origin
• Understanding tariff codes
• Correctly classifying goods with examples
• Import Valuation
• Sources for help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259. 

Foundation Award in International Trade - Inward & Outward Processing

If you transport goods into and out of the UK for maintenance or other processing, this course explains the HMRC regimes that will enable you to save costs. The course helps you understand the advantages of claiming IPR and OPR, how commodity codes help, the documentation required, and whether AEO may also be helpful for your organisation.

Course Contents:

• Explanation of Inward and Outward Processing
• Advantages of IPR/OPR
• Commodity Codes
• Documentation required for IPR/OPR
• Benefits of AEO
• Sources of help and advice

 If you're interested in finding out more or booking this course, please contact us here or on 01444 259259.