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This course will support supervisors, both new and experienced who have made that first step into management.

Create meaningful relationships that turn casual buyers into loyal customers. Providing excellent customer service encourages people to spend more and helps your business grow.

This course helps staff and managers avoid appearing aggressive or submissive, recognise triggers for difficult behaviour in themselves and others, and respond professionally.

An advanced course to provide managers with the skills to manage individuals effectively and build a high-performing team.