Improve Cost-Efficiency And Productivity With A Tailored CRM Using Microsoft 365

A good Customer Relationship Management (CRM) system and the associated business processes are key to any business’s productivity and growth. However, small business owners sometimes despair about the long-term costs of having an off-the-shelf CRM package for their business. The CRM with a monthly package at first seems all golden and enticing with highly popularised AI tools but in reality it is not very cost-effective for the small business. One appealing solution is to develop the CRM and business processes the way you want it, using Microsoft 365 for Business.