Customer Relationship Executive


Based in Burgess Hill, Sussex, offering a salary in the range of £20k to £25k (depending on skills and experience).

We have a vacancy for an agile, driven and flexible individual who wants to join our team and contribute to the success of our business and add value where it matters.



  • 25 days holiday entitlement plus 8 statutory bank holidays
  • Company pension offering: 3% employer pension contribution, 5% employee pension contribution
  • Private medical insurance scheme
  • Death in service



Responsible for building customer relationships in order to increase and retain Chamber membership.  New sales will be achieved by developing relationships with prospective companies.  Carry out research and seek potential prospects to recruit businesses into membership.


Delivering excellent customer service at all times and demonstrating competence in dealing with businesses at all levels up to the highest senior management.  Develop and maintain excellent relations with existing and prospective members.  New sales will be achieved by identifying prospects and maintaining an accurate and up to date sales pipeline and forecasts.


Membership is the fundamental driver of income for the Chamber as well as a key success criterion.  Retaining existing and recruiting new members is a key role in the delivery of the Chamber’s financial plans and targets.


Roles and Responsibilities:

  • Develop a good understanding of Sussex Chamber and the British Chambers network
  • Build key relationships by keeping businesses engaged and informed
  • Promote the Chamber brand, products and services and act as an ambassador for the Chamber in implementing the core values and culture.
  • Ensure you are fully up to date and conversant with all services provided by the Chamber. Maintain excellent knowledge of our portfolio of products.
  • Remain current on industry trends and market activities at all times.
  • Maintain targeted number of calls and appointments to deliver exceptional customer service to all customers.
  • Attend meetings, events and exhibitions within Sussex as and when required to promote the Chamber (a full clean driving licence required with access to a vehicle).
  • Work closely with the wider Chamber Team, offering and obtaining support to and from colleagues, looking for opportunities to generate awareness of the Chamber and its services to actively generate growth and sustainability.
  • Help cover duties of other team members, where required or during periods of holidays and sickness.
  • Any other duties as required within the scope of the role.


Person Specification:

  • Strong planning and organisational skills, and a demonstrable experience of multi-tasking and prioritising work to fit with tight deadlines
  • Excellent communication skills
  • Able to work on own initiative
  • A hard-working attitude and the ability to work well in a fast-paced environment and under pressure
  • Experience of working in a membership organisation is desirable but not essential


Key Skills:

  • Customer Service
  • Interpersonal Skills
  • Business 2 Business Sales Experience
  • Microsoft proficiency: Outlook, Word
  • Experience with CMS systems is desirable, but not essential
  • In-house SageCRM system


Hours of work:

Our office hours are Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm exclusive of meal breaks.


About us:

The Sussex Chamber is the leading business membership organisation in Sussex. We are ambitious about growing our impact and reach in the county.


The Chamber sits at the heart of the local business community providing representation, services, networking events, training, export documentation, international trade services, information and guidance to its members.


The Sussex Chamber works closely with the British Chambers of Commerce who are the national body for a powerful and influential network of 53 Accredited Chambers of Commerce.


To apply:

Send your CV and a covering letter addressing the criteria in the job description to:


Applications close:  End of June 2019



Sussex Chamber of Commerce

Sector Forum Steering Group Committee Opportunities

As you may be aware Sussex Chamber of Commerce, in addition to providing services for its membership, also has a key influencing role for the wider business community.

To ensure we remain representative of the Sussex business community as a whole, the Chamber holds several sector specific forums within our events programme. We currently have very successful forums in: Cyber Security, Construction, Global Trade and Manufacturing & Engineering.

The aims of the forums are:

The forums provide:
➢ Opportunities for networking and information sharing
➢ Up to date sector news
➢ Sector initiatives and sources of business support.

The forums act as a positive voice for businesses on a regional basis by:
➢ Continuously promoting the region's capabilities to the wider world
➢ Lobby and represent business to both local and national government.


We want to ensure that the regional sector specific community has access to opportunities to innovate within their organisations in order to support growth.

The Sector Committees
We are currently looking to increase the number of members on the following sector forums:

➢ Cyber Security / Technology / AI
➢ Global Trade


The committees will be limited to a maximum of 8 members. Members of the committees will be champions for their own sector and will be responsible for supporting the Chief Executive and Executive Team with the development and strategic ideas for the forums.

Candidate Criteria – Knowledge, Skills, Experience

  • Must be a member of Sussex Chamber (or willing to become a member)
  • Knowledge and experience of the needs of businesses in their sector
  • Participation at quarterly committee meetings
  • Participation at quarterly forums
  • Enthusiasm, drive and a passion for Sussex business growth


Please Note:

All forums are held throughout Sussex
All quarterly committee meetings are held at the Chamber offices in Burgess Hill


The deadline for expressions of interest Friday 28th June 2019. An informal discussion with interested parties will be scheduled during May with times and dates to be agreed with individuals at our offices in Burgess Hill. For more information on Sussex Chamber, please visit our website:

If you are interested in joining one (or more) of the steering group committees we would ask you, in the first instance, to complete the online application form.

Please send your completed form to


Sector Forum Application Form.pdf


Kind regards

Ana Christie
Chief Executive

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