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Great Customer Service - Virtual Training (Session 2 of 2)

Part Two:  ‘What happens when things go wrong and how to build customer loyalty’

 

Customer service is the support you offer your customers — both before and after they buy and use your products or services. This support helps them to have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.

 

 

Course Aim

Our online Great Customer Service course is designed to increase customer loyalty by satisfying customers’ expectations. This two-part course is practical and interactive with course materials sent out before the event.

 

 

Course Objectives

At the end of Part Two you will be able to:

  • Deal with negative emotions and difficult behaviour
  • Handle problems and complaints effectively
  • Manage customers’ expectations
  • Build customer loyalty

 

 

Content

  • How to manage Customers expectations
  • What to do when things go wrong
  • Managing dissatisfied and angry customers
  • Tools for building customer loyalty
  • Action plans
02-03-2021
09:30 AM - 11:30 AM
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Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.

Prices (excludes VAT)

Non-members:£200.00

Bronze:£150.00

Silver:£150.00

Gold:£150.00

Premier:£150.00

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