Part Two: ‘What happens when things go wrong and how to build customer loyalty’
Customer service is the support you offer your customers — both before and after they buy and use your products or services. This support helps them to have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Our online Great Customer Service course is designed to increase customer loyalty by satisfying customers’ expectations. This two-part course is practical and interactive with course materials sent out before the event.
At the end of Part Two you will be able to:
Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.
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