By adopting a professional customer service manner, companies can not only increase customer’s confidence, but more importantly – increase business. This course will benefit any sales or office personnel who deal with customers on the telephone, by email or face to face and are in a position to influence the relationship between you and your customers.
Confidence and first impressions are certainly vital when customers call you. Recording relevant data when speaking with customers shows you’re attentive and customer centred. Additionally, encouraging regular communication with customers can help maintain customer loyalty.
To develop the skills necessary to make every single customer 100% satisfied with the services and products a company provides.
By the end of the programme you will be able to:
What is good customer service?
Enhancing Listening skills
Understanding yours and others non verbal behaviour
Handling Complaints and Difficult Situations Professionally
Getting to win:win with customers
All training courses will follow government guidelines, including social distancing rules – further details will be provided prior to the date of the course.
Please Note: A minimum of four delegates is required to run this course. Should bookings not reach the minimum number this course may be rescheduled.
Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.
Prices (excludes VAT)