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Great Customer Service - June

This course will benefit any sales or office personnel who deal with customers on the telephone or face to face and are able to influence the relationship between you and your customers.

Aim

To develop the skills necessary to make every single customer 100% satisfied with the services and products a company provides

Objectives

By the end of the programme you will be able to:

  • Define Great Customer Service
  • Understand what customers expect of us and how customers form their opinion of us
  • Deal effectively with customers on the telephone
  • Practise email etiquette
  • Take responsibility for customer queries
  • Deal with customer’s Face to Face
  • Handle complaints in such a way that customers remain loyal
  • Manage angry customers and achieve win:wins

Content

  • What is good customer service?
  • Enhancing Listening skills
  • Understanding yours and others non verbal behaviour
  • Handling Complaints and Difficult Situations Professionally
  • Getting to win:win with customers
  • Action Planning
04-06-2019
09:30 AM - 16:30 PM
The King's Church
The King's Centre 33-35 Victoria Road Burgess Hill RH15 9LR GB
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Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.

Prices (excludes VAT)

Non-members:£330.00

Bronze:£275.00

Silver:£275.00

Gold:£275.00

Premier:£275.00

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