Confident & Effective Communication Skills - Virtual Training (Session 1 of 2)

Part One ‘AssertivenessInfluencing your behaviour’

Undoubtedly covid-19 is having an impact on all our lives - with reportedly a third of the country starting to use video calls for the first time.  So how does this change the way we need to communicate and behave in these unusual times?


Because we are now not working face to face and relying on virtual technology it’s even more important to be clear, concise and cooperative in our communication to reduce misunderstandings and confusion and build commitment.


We need to be flexible so that we can adapt our style to each audience whether through a camera, or via audio.


Course Aim

Our online Confident & Effective Communication Skills course is not just about a series of tricks and techniques but a fundamental ethos about how you respect both yourself and others, and work to achieve solutions that are long lasting and mutually beneficial to everyone.  This two-part course is practical and interactive with pre-course reading sent out before each stage.


Course Objectives

At the end of Part One you will be able to:

  • Clearly communicate your views, ideas and legitimate wants and needs
  • Communicate more effectively in virtual one to one and group meetings
  • Develop an assertive mind-set



  • Review of pre-course reading
  • The Rights & Responsibilities of Assertiveness
  • Communicating our views effectively
  • Verbal tips and tools
  • Action plans to prepare for Part Two

Pre course reading will be emailed in advance of the programme

Session 2 of this course will be held on Wednesday 10th March 2021 - please see the website for booking details

09:30 AM - 11:30 AM

Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.

Prices (excludes VAT)






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