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Confident & Effective Communication Skills - May

This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.

Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes.

Subjects covered, but not limited to, include:

  • Understanding the barriers to effective communication
  • The balance between verbal and non-verbal communication and using your natural rapport building skills
  • Using Email professionally and appropriately
  • The difference between Aggressive, Submissive and Assertive behaviour
  • How to choose a professional response and avoid your emotional instincts
  • Listening so you really understand and build relationships
  • Using assertive and positive language
  • Six useful assertive communication techniques and how to apply them
  • Dealing with difficult behaviour and situations with confidence

What have previous participants said?

"I believed that I had good communication skills. I have however, been surprised at how much I learnt." Kristina Goslelow, K&S Technology Ltd

"Very good, I learnt a lot due to this course about showing emotions and body language. Has helped me a lot to go back to work...thank you!"Jessica Batchelor, K& S Technology Ltd

"I found it very personal and met my needs perfectly." Charlotte O'Rourke, Love Local Jobs.com

"The course delivered in terms of my objectives to learn how to effectively say no & be more assertive in communication. (I have) Gained confidence." Hannah Mitchell, Fittleworth Medical Ltd

"There are some very useful tools included in this course which I am sure will be very helpful to me." Rolf Bradley, Fittleworth Medical Ltd

23-05-2019
09:30 AM - 16:30 PM
The King's Church
The King's Centre 33-35 Victoria Road Burgess Hill RH15 9LR GB
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Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.

Prices (excludes VAT)

Non-members:£330.00

Bronze:£275.00

Silver:£275.00

Gold:£275.00

Premier:£275.00

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