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Building Client Relationships – March

This programme unpicks the complicated process of building and developing profitable and professional relationships with clients and customers.

It looks at the key communication skills required, why trust is such an important component and how to create it, and examines a structured framework that will allow you to move from a purely transactional relationship to one of a trusted advisor.

The course is ideal for people of all levels who are in a position where they need to interact regularly with their clients, whether that is in sales, customer service or at a senior management level where client relationships are often made or lost.

AIM

To make the process of relationship building a more conscious process in the minds of delegates, and to provide the skills and structure that will lead to trust based, profitable relationships.

OBJECTIVES

  • To understand the fundamentals of what makes a positive relationship
  • To understand the importance of focussing on client needs
  • To be able to recognise key attributes that drive certain behaviour, and be able to respond accordingly
  • To learn the importance that trust plays in relationship building and how to earn it
  • To understand the dynamics of good and bad communication and why it sometimes goes wrong
  • To build self-awareness on how we handle certain situations with clients
  • To establish a 5-stage framework that will provide structure to developing positive relationships

CONTENT

  • What makes a good professional relationship
  • The importance of trust
  • The Drivers of Behaviour Getting
  • To Trusted Advisor status
  • Relationship Development Framework
  • The dynamics of Effective Communication
  • Action Planning
07-03-2019
09:30 AM - 16:30 PM
The King's Church
The King's Centre 33-35 Victoria Road Burgess Hill RH15 9LR GB
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Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.

Prices (excludes VAT)

Non-members:£330.00

Bronze:£275.00

Silver:£275.00

Gold:£275.00

Premier:£275.00

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