This programme unpicks the complicated process of building and developing profitable and professional relationships with clients and customers.
It looks at the key communication skills required, why trust is such an important component and how to create it, and examines a structured framework that will allow you to move from a purely transactional relationship to one of a trusted advisor.
The course is ideal for people of all levels who are in a position where they need to interact regularly with their clients, whether that is in sales, customer service or at a senior management level where client relationships are often made or lost.
To make the process of relationship building a more conscious process in the minds of delegates, and to provide the skills and structure that will lead to trust based, profitable relationships.
Please see our terms and conditions for our cancellation policy. You must agree to these conditions before continuing to book.
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