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Training Courses

Training Courses in Sussex

Using Documentary Letters of Credit, Drafts & Bills
  • 27
  • Feb

Using Documentary Letters of Credit, Drafts & Bills

  • 09:30:am - 16:30:pm
  • The Kings Church.

The use of Letters of Credit has increased significantly by UK exporters and importers because of the global economic situation, political insecurity in some markets and the withdrawal of credit insurance cover. The course will examine LC process in detail and offer guidance on how to create a workable credit. No previous knowledge or experience is necessary and it will be suitable for experienced personnel who require an update on the latest rules.

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Personal Customer Service in the Digital Age - March
  • 09
  • Mar

Personal Customer Service in the Digital Age - March

  • 09:30:am - 16:30:pm
  • The Kings Church.

Customer service expectations are rising and your company needs to keep up and exceed expectations if you are going to maximise repeat business and referrals. This course will help your staff to enjoy giving the best service they can and to feel confident dealing with problems well when things go wrong.

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Persuading & Influencing with Impact - March
  • 14
  • Mar

Persuading & Influencing with Impact - March

  • 09:30:am - 16:30:pm
  • The Kings Church.

Take your communication skills to the next level and examine how to persuade and influence those around you so you can achieve your aims and build excellent long term relationships. Throughout the course you will be thinking about your colleagues, suppliers and clients and how to “speak their language” to enhance your standing with them. This practical course will enable you to try out a variety of techniques to help with networking, public speaking and getting your point across in meetings

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Confident & Effective Communication Skills
  • 16
  • Mar

Confident & Effective Communication Skills

  • 09:30:am - 16:30:pm
  • The Kings Church.

Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it's a course few can afford to miss if they value building better, more productive relationships in work and life.

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Exporting - Understanding the Paperwork - March
  • 20
  • Mar

Exporting - Understanding the Paperwork - March

  • 09:30:am - 16:30:pm
  • The Kings Church.

Designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Procedures course. It will be assumed delegates have a basic knowledge of exporting procedures. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.

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Managing People for Business Success - 2 Day Course - March
  • 23
  • Mar

Managing People for Business Success - 2 Day Course - March

  • 09:30:am - 16:30:pm
  • The Kings Church.

This newly revamped 2 day course is aimed at middle managers and those with some experience of managing people. It can follow on from The Essentials of Supervision and Team Leadership (after several months) or stands alone as a useful overview to ensure managers are equipped with the tools they need to handle interpersonal challenges. Managers will leave with a clear and confident plan enabling them to get the best results from their employees.

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HR in 2 Days - Days 1 & 2 - March
  • 31
  • Mar

HR in 2 Days - Days 1 & 2 - March

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course tackles some of the most important and difficult aspects of HR head on. This is a highly focused, cost & time effective way to ensure those responsible for key areas of employee relations and developing your business understand the basic ways to stay within the law, effectively deal with problems as they arise and help you to improve the overall performance of your business. The value of a legally compliant, highly effective and commercially focused HR element cannot be overstated.

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HR in 2 Days - Day 1- March
  • 30
  • Mar

HR in 2 Days - Day 1- March

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course tackles some of the most important and difficult aspects of HR head on. This is a highly focused, cost & time effective way to ensure those responsible for key areas of employee relations and developing your business understand the basic ways to stay within the law, effectively deal with problems as they arise and help you to improve the overall performance of your business. The value of a legally compliant, highly effective and commercially focused HR element cannot be overstated.

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HR in 2 Days - Day 2 - March
  • 31
  • Mar

HR in 2 Days - Day 2 - March

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course tackles some of the most important and difficult aspects of HR head on. This is a highly focused, cost & time effective way to ensure those responsible for key areas of employee relations and developing your business understand the basic ways to stay within the law, effectively deal with problems as they arise and help you to improve the overall performance of your business. The value of a legally compliant, highly effective and commercially focused HR element cannot be overstated.

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How to Have Great Sales Conversations - April
  • 04
  • Apr

How to Have Great Sales Conversations - April

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course will teach you how to plan, research and undertake proactive sales and prospecting without falling into the negative sales stereotypes which haunt so many of us. After the course not only will you enjoy your job more, you'll make a lot more money for your company.

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Introduction to Supervision & Team Leadership - April
  • 05
  • Apr

Introduction to Supervision & Team Leadership - April

  • 09:30:am - 16:30:pm
  • The Kings Church.

The biggest challenges a manager can face are when they first transition into a supervisory or team leadership role. First line management requires a very different mind-set to any operational role and requires a very different skill set. This course will support supervisors, both new and experienced, to focus on how to successfully lead their teams. Subjects covered include: Handling difficult situations assertively and Motivating your staff to do their best.

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Time Management & Personal Effectiveness - April
  • 19
  • Apr

Time Management & Personal Effectiveness - April

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course is all about investing some time and energy up front so that you find ways to stay in control and become as effective at work as you can be. This is critical to both managers and operational staff alike so that we can all achieve our goals and feel comfortable with our choices at work. Subjects covered include: Three key principles of time management; Planning and goal setting; Dealing with "time bandits" and Being assertive and negotiating over resources.

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A Foundation Course in Importing - April
  • 24
  • Apr

A Foundation Course in Importing - April

  • 09:30:am - 16:30:pm
  • The Kings Church.

This seminar will offer practical guidance on the latest procedures, terminology and documentation required for successful importing. It will highlight some of the pitfalls that often cause importers to incur unnecessary costs and delays in arrival of goods and suggest some ways of avoiding these. It will examine Customs rules and compliance procedures and look briefly at some of the duty reliefs available. A summary of The New Incoterms® Rules 2010 will be included.

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Effective Negotiation Skills - April
  • 26
  • Apr

Effective Negotiation Skills - April

  • 09:30:am - 16:30:pm
  • The Kings Church.

Whether you are hammering out an agreement in a meeting room for hours, or just settling a minor disagreement over the phone, knowing how to negotiate well will give you a big advantage. This intensive 1 day workshop breaks the process down so you can understand and then practice the skills needed. The standard course will include discussions about delegate’s situation and how they will apply this throughout as well as generic negotiation practice.

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Coaching for Performance Improvement - April
  • 27
  • Apr

Coaching for Performance Improvement - April

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course will give you an intensive overview and some practise in coaching so you can use it as an effective management/ leadership approach formally and informally. If you have HR or Development responsibility it will be invaluable to your success also.

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Inward Processing Relief (IPR) - May
  • 04
  • May

Inward Processing Relief (IPR) - May

  • 09:30:am - 12:30:pm
  • The Kings Church.

This half day course will examine the principles and terminology of IPR and some of the options available within IPR. It will consider the methods of operation and compliance with Customs requirements. IPR is used to obtain relief from customs duties and import VAT on goods that are imported from outside the EU for processing. The basic principle is to allow UK exporters to be more competitive by reducing their processing costs.

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Essentials of Supervision & Team Leadership - 2 Day Course - May
  • 10
  • May

Essentials of Supervision & Team Leadership - 2 Day Course - May

  • 09:30:am - 16:30:pm
  • The Kings Church.

It has often been said that the biggest challenges a manager faces come when they first transition into a supervisory or team leadership role. First line management requires a very different mind-set to any operational role and requires a very different skill set. This course will support supervisors, both new and experienced, to focus on how to successfully lead their teams (rather than just keeping their heads down and trying to do most of the work themselves).

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Classification of Goods Using Commodity & Tariff Codes - May
  • 11
  • May

Classification of Goods Using Commodity & Tariff Codes - May

  • 09:30:am - 12:30:pm
  • The Kings Church.

The correct classification of goods using commodity and tariff codes is fundamental for customs compliance, establishing correct duty rates, origin of goods, intrastat, export control and many other customs procedures. Increasingly security procedures at ports of exit/entry are being linked to commodity and tariff codings. The course will have live access to The Tariff, enabling the trainer to demonstrate the methodology.

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Impact of Brexit on International Trade Practice and Procedures - May
  • 11
  • May

Impact of Brexit on International Trade Practice and Procedures - May

  • 13:30:pm - 17:00:pm
  • The Kings Church.

The recent UK Government White Paper suggests the UK will be seeking a new strategic relationship with the EU encompassing a free trade agreement. The White Paper implies that World Trade Organisation (WTO) rules will form the basis of our future trading relationships with the rest of the world, and these could also have a very significant effect. This half day seminar will consider some possible positive and negative effects of Brexit on future international trade practice and procedures.

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An Introduction to Export Procedures - May
  • 15
  • May

An Introduction to Export Procedures - May

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course is suitable for those new to the problems of exporting and for experienced exporters who need to update their knowledge. No prior knowledge of exporting is assumed. The content will be relevant to field and office based sales staff, purchasing staff, shipping and dispatch personnel, accounts and finance staff, customer services, freight forwarders.

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Modern Consultative Selling - May
  • 22
  • May

Modern Consultative Selling - May

  • 09:30:am - 16:30:pm
  • The Kings Church.

To be really effective in b2b sales you need to build genuine strong relationships with customers and find ways to spot opportunities and meet their needs for repeat business and referrals. This course is aimed at Business Development, Account Management and more experienced Sales professionals who work over the phone, email and visit customers face to face. It examines modern sales practises in a world of instant information overload.

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Using Documentary Letters of Credit, Drafts & Bills - June
  • 12
  • Jun

Using Documentary Letters of Credit, Drafts & Bills - June

  • 09:30:am - 16:30:pm
  • The Kings Church.

The use of Letters of Credit has increased significantly by UK exporters and importers because of the global economic situation, political insecurity in some markets and the withdrawal of credit insurance cover. The course will examine LC process in detail and offer guidance on how to create a workable credit. No previous knowledge or experience is necessary and it will be suitable for experienced personnel who require an update on the latest rules.

Read More
Step Back & Plan Ahead - Direction & Leadership for Senior Managers - June
  • 14
  • Jun

Step Back & Plan Ahead - Direction & Leadership for Senior Managers - June

  • 09:30:am - 16:30:pm
  • The Kings Church.

We know how little time senior managers have, but this day is worth the investment. It will help senior managers and managing directors to refocus on the bigger picture and to really lead their businesses forward regardless of the market conditions. Some of the areas covered include: Leadership qualities - What makes a great leader?; Business planning shortcuts; Building your personal brand and Coaching and Mentoring skills.

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How to Have Great Sales Conversations - June
  • 28
  • Jun

How to Have Great Sales Conversations - June

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course will teach you how to plan, research and undertake proactive sales and prospecting without falling into the negative sales stereotypes which haunt so many of us. After the course not only will you enjoy your job more, you'll make a lot more money for your company.

Read More
Revised Incoterms Rules 2010 for Import Export - June
  • 29
  • Jun

Revised Incoterms Rules 2010 for Import Export - June

  • 09:30:am - 12:30:pm
  • The Kings Church.

The Incoterms® Rules are an essential business tool for export import because they define the responsibilities of each party to arrange loading unloading of the goods, delivery, import export clearance and freight contracts. This half day course will consider the general features of the rules and will examine each of them in detail. Principal differences between old and new rules and changing obligations of the parties will be highlighted.

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Time Management & Personal Effectiveness - July
  • 03
  • Jul

Time Management & Personal Effectiveness - July

  • 09:30:am - 16:30:pm
  • The Kings Church.

This course is all about investing some time and energy up front so that you find ways to stay in control and become as effective at work as you can be. This is critical to both managers and operational staff alike so that we can all achieve our goals and feel comfortable with our choices at work. Subjects covered include: Three key principles of time management; Planning and goal setting; Dealing with "time bandits" and Being assertive and negotiating over resources.

Read More
Exporting - Understanding the Paperwork - July
  • 10
  • Jul

Exporting - Understanding the Paperwork - July

  • 09:30:am - 16:30:pm
  • The Kings Church.

Designed for more experienced exporters, those who require a refresher course or updating in the latest procedures or those who have attended the Introduction to Export Procedures course. It will be assumed delegates have a basic knowledge of exporting procedures. The content will be relevant to field and office based sales staff, purchasing staff, shipping and despatch personnel, accounts and finance staff, customer services, freight forwarders.

Read More
Introduction to Supervision & Team Leadership - July
  • 13
  • Jul

Introduction to Supervision & Team Leadership - July

  • 09:30:am - 16:30:pm
  • The Kings Church.

The biggest challenges a manager can face are when they first transition into a supervisory or team leadership role. First line management requires a very different mind-set to any operational role and requires a very different skill set. This course will support supervisors, both new and experienced, to focus on how to successfully lead their teams. Subjects covered include: Handling difficult situations assertively and Motivating your staff to do their best.

Read More
Confident & Effective Communication Skills - July
  • 17
  • Jul

Confident & Effective Communication Skills - July

  • 09:30:am - 16:30:pm
  • The Kings Church.

Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it's a course few can afford to miss if they value building better, more productive relationships in work and life.

Read More
Personal Customer Service in the Digital Age - August
  • 02
  • Aug

Personal Customer Service in the Digital Age - August

  • 09:30:am - 16:30:pm
  • The Kings Church.

Customer service expectations are rising and your company needs to keep up and exceed expectations if you are going to maximise repeat business and referrals. This course will help your staff to enjoy giving the best service they can and to feel confident dealing with problems well when things go wrong.

Read More
Managing People for Business Success - 2 Day Course - August
  • 15
  • Aug

Managing People for Business Success - 2 Day Course - August

  • 09:30:am - 16:30:pm
  • The Kings Church.

This newly revamped 2 day course is aimed at middle managers and those with some experience of managing people. It can follow on from The Essentials of Supervision and Team Leadership (after several months) or stands alone as a useful overview to ensure managers are equipped with the tools they need to handle interpersonal challenges. Managers will leave with a clear and confident plan enabling them to get the best results from their employees

Read More
A Telemarketing Masterclass - September
  • 19
  • Sep

A Telemarketing Masterclass - September

  • 12:00:pm - 17:00:pm
  • The Kings Church.

This workshop will be led by Anthony Stears aka "The Telephone Assassin". Anthony will show you how to generate great leads over the phone with ease, and will cure any feeling of “phone phobia”. Everyone is given special attention throughout the afternoon to ensure each participant makes a significant breakthrough when it comes to making calls.

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